Public Safety Communications Manager

Provo City Corporation; Provo (UT); On-site; USD 97,000 - 144,000; Full time

Benefits offered by this job

Health insurance

401k and matching

Paid leave

Educational assistance

Competitive pay

Pay reviews to stay market competitive

Job summary

Provo City Corporation seeks an experienced Public Safety Communications Manager to oversee the 911 telecommunication center for Provo City Police. You will direct 24/7 operations, manage the division budget, and coordinate with multiple agencies to ensure compliant, high-quality public safety communications.

Qualifications include a Bachelor's degree in a related field and five years in public safety communications with at least three years in a supervisory role; a valid driver's license is

Qualifications

• Bachelor's degree required or related field.
• Five years in public safety communications or police/fire admin, three years in supervision.
• Valid driver's license required.
• CMCP or RPL certifications preferred.

Responsibilities

• Direct 24/7 public safety communications operations for police, fire, EMS, and 911.
• Prepare and manage the division budget; allocate resources; pursue grants.
• Oversee evaluation and maintenance of communications systems and vendor agreements.
• Ensure compliance with laws, standards, and best practices.
• Resolve conflicts during major incidents and report on unit performance.
• Manage personnel: scheduling, evaluations, recognition, discipline, and hiring.
• Oversee staff training and the unit’s quality assurance program.
• Maintain operational records and responsible for information release under state law.
• Coordinate with City departments and other agencies; participate in required meetings.
• Provide public education on 911 and safety issues.

Skills

Supervisory experience

Public safety communications

Budget management

Policy & compliance

Education

Bachelor's degree in Public Safety Management, Criminal Justice, Communications or Public Administration

Job description

Position Title: Public Safety Communications Manager

Job Posting Closing Date: 10/11

Job Details

Provo City is seeking an experienced Public Safety Communications Manager to serve in the 911 telecommunications center for Provo City Police. This position is responsible for managing the operations of a major Police Department unit, supervising employees, and managing a significant budget to keep operations running smoothly. Qualified, civic-minded individuals interested in supporting these services to the residents of Provo are encouraged to apply.

What is the compensation package?

Pay: (G38) $97,000 - $144,000 per year (paid in bi-weekly installments)

Provo City offers generous employer-paid health insurance; retirement and pension plans, including 401k and 401k matching; paid leaves, including vacation, sick, holidays, bereavement, and parental leaves; educational assistance; competitive pay; and regular review of compensation practices to remain competitive with the market.

• employer-paid health insurance;
• retirement and pension plans, including 401k and 401k matching;
• paid leaves, including vacation, sick, holidays, bereavement, and parental leaves;
• educational assistance;
• competitive pay;
• regular review of compensation practices to remain competitive with the market;

Employees also receive great perks:

• free use of the Provo Recreation Center and Peaks Ice Arena,
• a Provo Library card,
• 50% off green fees at Timpanogos Golf Course,
• a 4/10 work schedule,
• others.

For more information about benefits.

What are the main duties?

• Direct 24/7 public safety communications operations for police, fire, emergency medical, and 911 services, including unit planning, strategy, and performance.
• Prepare and manage the division budget, allocate resources, and pursue and administer federal and state grants.
• Oversee the evaluation, maintenance, and improvement of communications systems, technology, equipment, and vendor agreements.
• Ensure compliance with applicable laws, Utah Communications Authority standards, Public Safety Answering Point best practices, policies, procedures, and protocols.
• Resolve conflicts related to major incidents and evaluate and report on unit performance.
• Manage personnel and workflow, including scheduling, performance evaluations, recognition, discipline, hiring, termination, and employee concerns.
• Oversee staff training and the unit’s quality assurance program.
• Maintain required operational records and direct the lawful release of information under state law.
• Coordinate with City departments, state and other agencies, designate a Terminal Agency Coordinator, and participate in required meetings.
• Provide public education and outreach on 911 and public safety issues and perform other related duties as assigned.

What are the minimum requirements?

• Bachelor's degree in Public Safety Management, Criminal Justice, Communications, Public Administration or other job-related field.
• Five (5) years of experience in public safety communications or police or fire administration, 3 years of which must have been in a supervisory position.
• A valid, lawful Driver License.
• NENA Center Manager (CMCP) or APCO Registered Public-Safety Leader (RPL) certifications preferred.

What is the selection process?

Applications will be reviewed in the order they are submitted, with the first screening being held on October 12, 2026. Applicants must meet the minimum qualifications listed above to be eligible for consideration. If selected for hire, candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.

Why Provo City?

Provo is a strong, community-centered city with thriving neighborhoods, dedicated residents, and a deep tradition of service and innovation. We build on these strengths by making city government more transparent and efficient, expanding diverse and affordable housing, revitalizing local business districts, and investing in smarter infrastructure and transportation. By planning growth thoughtfully and managing resources responsibly, we maintain a future for Provo that is vibrant, connected and welcoming for families, students, seniors, and business for generations to come. All of this makes Provo well-managed, friendly, economically vibrant, and livable for people at all stages of life. Visit provo.gov to learn more!

Provo City is an Equal Employment Opportunity employer.

Provo City provides Equal Employment Opportunity under the law to all applicants and employees regarding all terms and conditions of employment regardless of sex, race, age, color, religion, national origin, disability, pregnancy and related conditions, sexual orientation, gender identity, or any other legally protected characteristics. Provo City also adheres to Federal and State anti-discrimination law and will make reasonable accommodations during the application, selection, and employment process for individuals with disabilities unless those accommodations impose an undue hardship on the City.

Full Time/Part Time: Full time

Position Type: Regular

Scheduled Hours: 40