Senior Program Manager, Transformation & Customer Success

Salesforce; Indianapolis (IN); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce is seeking a Senior Program Manager to lead large-scale, cross-functional initiatives within our Customer Success organization in Indianapolis. You will own programs from inception through launch, coordinating executives, strategy leaders, and technology partners to deliver critical programs.

You will drive alignment across diverse stakeholders, apply agile methods, and ensure delivery of high-impact initiatives that enhance the customer experience and business outcomes.

Qualifications

• 10+ years of Program Management and/or Product Launch experience in a highly matrixed environment.
• Outstanding organizational, communication (verbal/presentation/written), and interpersonal skills.
• Proven experience working with global teams across multiple cultures, time zones, departments and functions.

Responsibilities

• Drives the strategic development of large scale, cross organizational programs.
• Understands and contributes to the overarching business strategy; bridges the gap between cross functional teams to realize the program vision.
• Builds cross functional relationships and proactively drives alignment across a diverse set of stakeholder groups.
• Partners with Experience teams to influence technology and process building that align to Customer Success strategies.
• Collaborate with Product Architects, Support Engineers and Success Managers to design Delivery models that best suit the customer experience.
• Develops program approach and leads the charge to successful delivery.
• Lead weekly and/or daily team calls to drive program alignment as well as monthly Steerco calls to gain executive buy-in.
• Develops and governs PMO best practices across the organization.

Skills

Program Management

Communication

Salesforce knowledge

Cross-functional collaboration

Agile methodologies

Leadership

Job description

Salesforce is seeking a Senior Program Manager to lead large-scale, cross-functional initiatives within our Customer Success organization in Indianapolis. You will own programs from inception through launch, coordinating executives, strategy leaders, and technology partners to deliver critical programs.

You will drive alignment across diverse stakeholders, apply agile methods, and ensure delivery of high-impact initiatives that enhance the customer experience and business outcomes.