Program & M&A CSM Community Lead

Salesforce, Inc.; Indianapolis (IN); Vor Ort; USD 117.000 - 178.000; Vollzeit

Zusammenfassung

Salesforce, Inc. is seeking a collaborative Program Manager (Level 7) to coordinate cross-functional programs in Indianapolis.

You will drive onboarding, enablement, and community engagement for a newly formed M&A pooled CSM team and partner across Customer Success, Offer Management, Cloud Success, and Sales Strategy. The role focuses on translating evolving business needs into practical plans, building strong relationships, and delivering clear communications while advancing other strategic

Qualifikationen

• Experience coordinating programs, projects, operations, employee communities, or cross-functional initiatives from planning through execution.
• Strong organizational skills and ability to manage multiple workstreams, deadlines, and details.
• Clear written and verbal communication skills, with the ability to tailor updates to different audiences.
• Ability to build positive working relationships with colleagues across teams, roles, and backgrounds.
• Collaborative problem-solving skills, sound judgment, and willingness to seek guidance or escalation of issues when appropriate.

Aufgaben

• Coordinate the planning and day-to-day execution of assigned Account Success programs, including milestones, deliverables, communications, and follow-up actions.
• Serve as community lead for the new M&A pool CSM team, helping foster connection, knowledge sharing, and a sense of belonging across acquired teams.
• Partner with team leadership and stakeholders to support onboarding, enablement, community sessions, and recurring engagement activities.
• Help establish practical processes, communication channels, and operating rhythms for the community; document resources and ways of working.
• Gather input from CSMs and partners, identify common challenges, and recommend incremental improvements to the community experience.
• Work with cross-functional teams to clarify goals, responsibilities, timelines, and next steps.
• Track program progress, participation, feedback, and relevant measures of success; flag risks or dependencies and coordinate resolutions.
• Prepare clear updates, meeting materials, and presentations for team leaders and stakeholders.
• Support the investigation and resolution of operational issues by connecting the right partners and tracking follow-through.
• Contribute to other Account Success priorities and special projects as business needs evolve.

Kenntnisse

Organizational skills

Written communication

Verbal communication

Cross-functional collaboration

Problem solving

Stakeholder management

Meeting facilitation

Tools

Google Workspace

Slack

CRM tools

Project-tracking tools

Jobbeschreibung

Salesforce, Inc. is seeking a collaborative Program Manager (Level 7) to coordinate cross-functional programs in Indianapolis.

You will drive onboarding, enablement, and community engagement for a newly formed M&A pooled CSM team and partner across Customer Success, Offer Management, Cloud Success, and Sales Strategy. The role focuses on translating evolving business needs into practical plans, building strong relationships, and delivering clear communications while advancing other strategic