Senior Program & Project Lead, Strategy Transformation

Salesforce, Inc.; Indianapolis (IN); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce, Inc. is seeking a Program & Project Manager to own strategy and execution of key CS programs within the CSM Center of Excellence.

You will drive growth and transformation by coordinating with Offer Management, Cloud Success, and Sales Strategy to ensure smooth delivery and impact across teams. The role emphasizes cross-functional leadership, clear communication, and the ability to manage complex, matrixed initiatives, targeting improved product adoption and reduced attrition while

Qualifications

• Strong ability to analyze poorly defined areas and processes within cross-functional teams.
• Ability to influence executive leadership to drive direction and clarity.
• Navigate difficult situations to bring resolution and align teams.
• Build close working relationships across varying backgrounds and roles.
• Experience defining, managing and executing projects end-to-end, including data gathering and modeling.
• Strong presentation skills for executive audiences using Google Slides.

Responsibilities

• Lead development, planning, and execution of key CSM priorities and programs.
• Collaborate with cross-functional teams to define goals, scope, timeline, and deliverables.
• Monitor programs, identify risks, and implement solutions for successful outcomes.
• Communicate effectively across teams and stakeholders to ensure alignment.
• Develop leadership presentations for CS Executives and Sales Leaders.
• Troubleshoot operational issues with delivery teams and partners; test solutions.
• Review program performance and implement improvements.
• Stay current with industry trends and emerging technologies to enhance program effectiveness.

Skills

Critical thinking

Influence leadership

Cross-functional collaboration

Communication

Project management

Presentation skills

Relationship building

Ambiguity tolerance

Problem solving

Tools

Google Slides

Slack

CRM

Job description

Salesforce, Inc. is seeking a Program & Project Manager to own strategy and execution of key CS programs within the CSM Center of Excellence.

You will drive growth and transformation by coordinating with Offer Management, Cloud Success, and Sales Strategy to ensure smooth delivery and impact across teams. The role emphasizes cross-functional leadership, clear communication, and the ability to manage complex, matrixed initiatives, targeting improved product adoption and reduced attrition while