Senior Program & Project Coordinator

Salesforce, Inc.; Indianapolis (IN); On-site; USD 94,000 - 142,000; Full time

Job summary

Salesforce, Inc. is seeking a detail-oriented Program Manager (Level 6) to support execution of priority programs and governance across the CSM/CRM teams.

You will organize workstreams, track progress, prepare clear materials, and coordinate with cross-functional partners to keep projects moving. Reporting to the Senior Director, Programs & Governance, this hands-on role emphasizes senior-analyst-level coordination, communication, and problem solving, with opportunities to grow within Salesforce

Qualifications

• Experience in a program coordination, project support, business operations, analyst, or similar role.
• Strong attention to detail, follow-through, and ability to manage several tasks and deadlines at once.
• Good written and verbal communication skills, including the ability to summarize updates and ask clear questions.
• Ability to collaborate with cross-functional colleagues and build dependable working relationships.
• Comfort organizing information, maintaining trackers, and turning inputs into useful summaries or presentations.
• Working knowledge of Google Slides, Google Sheets, and Google Docs, or comparable productivity tools.
• Foundational analytical and problem-solving skills, with the ability to identify issues and seek input when needed.
• Willingness to learn new business processes and work effectively when priorities or requirements change.
• A proactive, curious, service-oriented mindset and openness to feedback and coaching.

Responsibilities

• Support the day-to-day coordination and execution of assigned programs, including the Signature trial program and release readiness overview.
• Maintain project plans, action logs, milestones, schedules, and status trackers to help teams stay organized and on time.
• Coordinate meetings, document decisions and action items, and follow up with partners on agreed deliverables.
• Gather, validate, and consolidate information from multiple stakeholders for program updates and leadership materials.
• Build and refresh clear, accurate Google Slides presentations, including the release readiness overview deck.
• Track basic program metrics, participation, feedback, and progress; identify trends or gaps for discussion with program leads.
• Flag risks, blockers, or conflicting information early and help coordinate follow-up or escalation.
• Support consistent communications, documentation, and process improvements across workstreams.
• Assist with operational questions and ad hoc analysis by researching issues, organizing findings, and recommending practical next steps.
• Contribute to other Account Success projects and priorities as assigned.

Skills

Program coordination

Project support

Business operations

Analyst experience

Communication skills

Cross-functional collaboration

Tools

Google Slides

Google Sheets

Google Docs

Job description

Salesforce, Inc. is seeking a detail-oriented Program Manager (Level 6) to support execution of priority programs and governance across the CSM/CRM teams.

You will organize workstreams, track progress, prepare clear materials, and coordinate with cross-functional partners to keep projects moving. Reporting to the Senior Director, Programs & Governance, this hands-on role emphasizes senior-analyst-level coordination, communication, and problem solving, with opportunities to grow within Salesforce