Senior Program Operations Manager, Multi-Site Education

University of Georgia; Athens (OH); On-site; USD 45,000 - 52,000; Full time

Job summary

University of Georgia is seeking a Sr. Program Operations Manager to lead operational, administrative, and programmatic efforts for OLLI@UGA.

You will direct CRM data infrastructure, enrollment workflows, and multi-site programming across Athens, Lawrenceville, and online platforms. The role oversees annual registrations, travel-study initiatives, and biannual catalogs, while coordinating with administrators, instructors, donors, and partners.

Qualifications

• Bachelor’s degree in a related field or equivalent and 2 years of professional experience.
• Experience with CRM platforms and enrollment workflows.
• Ability to design and present data reports for leadership.

Responsibilities

• Direct the CRM system’s day-to-day management to track donors, volunteers, committees, and registrants.
• Oversee online registration integration and web enrollment processing for 7,000+ annual registrations.
• Design, run, and present complex data reports on revenue, donor pipelines, and enrollment trends for executive leadership.
• Lead multi-site operations across Athens, Lawrenceville, and online cohorts, coordinating calendars and programs with faculty and volunteers.
• Negotiate contracts with external partners, manage travel-study initiatives, and ensure risk management for public programs.
• Develop and monitor budgets for individual programs and travel, ensuring alignment with university policies.
• Coordinate promotional materials and communications to raise program awareness and public engagement.
• Support calendar planning and serve as escalation point for public inquiries.
• Collaborate with curriculum committees, presenters, and donors to enhance program quality.
• Oversee production of bi-annual course catalogs and course scheduling.
• Support recruitment efforts and volunteer engagement across Northeast Georgia.

Skills

CRM systems

Enrollment workflows

Data reporting

Volunteer coordination

Education

Bachelor's degree or equivalent

Tools

Salesforce

Augusoft/LUMENS

University enterprise systems

Job description

University of Georgia is seeking a Sr. Program Operations Manager to lead operational, administrative, and programmatic efforts for OLLI@UGA.

You will direct CRM data infrastructure, enrollment workflows, and multi-site programming across Athens, Lawrenceville, and online platforms. The role oversees annual registrations, travel-study initiatives, and biannual catalogs, while coordinating with administrators, instructors, donors, and partners.