Sr. Program Operations Manager

University of Georgia

Athens (OH)

On-site

USD 45,000 - 52,000

Full time

7 days ago

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Job summary

University of Georgia is seeking a Sr. Program Operations Manager to lead operational, administrative, and programmatic efforts for OLLI@UGA.

You will direct CRM data infrastructure, enrollment workflows, and multi-site programming across Athens, Lawrenceville, and online platforms. The role oversees annual registrations, travel-study initiatives, and biannual catalogs, while coordinating with administrators, instructors, donors, and partners.

Qualifications

Bachelor’s degree in a related field or equivalent and 2 years of professional experience.
Experience with CRM platforms and enrollment workflows.
Ability to design and present data reports for leadership.

Responsibilities

Direct the CRM system’s day-to-day management to track donors, volunteers, committees, and registrants.
Oversee online registration integration and web enrollment processing for 7,000+ annual registrations.
Design, run, and present complex data reports on revenue, donor pipelines, and enrollment trends for executive leadership.
Lead multi-site operations across Athens, Lawrenceville, and online cohorts, coordinating calendars and programs with faculty and volunteers.
Negotiate contracts with external partners, manage travel-study initiatives, and ensure risk management for public programs.
Develop and monitor budgets for individual programs and travel, ensuring alignment with university policies.
Coordinate promotional materials and communications to raise program awareness and public engagement.
Support calendar planning and serve as escalation point for public inquiries.
Collaborate with curriculum committees, presenters, and donors to enhance program quality.
Oversee production of bi-annual course catalogs and course scheduling.
Support recruitment efforts and volunteer engagement across Northeast Georgia.

Skills

CRM systems

Enrollment workflows

Data reporting

Volunteer coordination

Education

Bachelor's degree or equivalent

Tools

Salesforce

Augusoft/LUMENS

University enterprise systems

Job description

Sr. Program Operations Manager

Applications must be submitted by Monday, November 2, 2026.

Proposed Starting Date 12/14/2026.

Posting Details

Posting Number S15943P

Working Title Sr. Program Operations Manager

Department COE-Education Dean's Office

About the University of Georgia Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/) . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department As the 4th largest public college of education in the country and the 3rd largest college at UGA , the Mary Frances Early College of Education ( MFE COE ) improves the lives of residents of Georgia and beyond through our instruction, research, and service. The MFE COE is a comprehensive college with disciplines focused on teacher preparation, counseling and human development, communication sciences, human movement sciences, career development, student affairs, and educational administration and policy. We place significant emphasis on graduate education with approximately 40% of our students at the graduate level, making us the second largest college at UGA with respect to graduate education.

College/Unit/Department website https://olli.uga.edu/

Posting Type

External Retirement Plan TRS or ORP

Employment Type

Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information Monday-Friday 8-5; Weekend or evenings as needed for events

Advertised Salary

$45,000-$52,000 annual

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02 .

Position Information Classification Title Program Coordinator II FLSA Exempt FTE 1.0 Minimum Qualifications

Bachelor’s degree in a related field or equivalent and 2 years of professional experience

Preferred Qualifications

Position Summary The Senior Program Operations Manager delivers strategic operational, administrative, and programmatic leadership for OLLI@UGA. Elevating standard public service responsibilities, this role oversees end-to-end management for multi-site programming across Athens, Lawrenceville, and online platforms. The position manages complex CRM data infrastructure supporting 7,000+ annual registrations, directs a multi-site travel-study initiative, coordinates biannual catalog productions, and spearheads budget design and community outreach. The Manager serves as a primary liaison between university administrators, volunteer committees, instructors, donors, and external partners.

Knowledge, Skills, Abilities and/or Competencies

Knowledge of CRMs (e.g., Salesforce, Augusoft/ LUMENS , or university enterprise systems), managing online enrollment workflows, and leveraging database tools for reporting.
Knowledge of working with volunteer committees, advisory boards, and diverse adult learner populations.
Knowledge of constructing operational line-item budgets and managing multi-event financials.

Physical Demands

lifting of paper boxes up to 25 lbs; sitting at a computer for extended periods of time

Other Job Related Requirements

Is driving a responsibility of this position? No. Is this a Position of Trust? Yes. Does this position have operation, access, or control of financial resources? Yes. Does this position require a P-Card? No. Is having a P-Card an essential function of this position? No. Does this position have direct interaction or care of children under the age of 18 or direct patient care? No. Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .

Duties/Responsibilities

Database Architecture & Systems Management

Direct the optimization, security, and day-to-day management of the CRM system to track donor activities, volunteers, committee members, and registrants.
Oversee online registration integration and web content strategy to support seamless enrollment processing for over 7,000 registrations annually.
Design, run, and present complex data reports on revenue metrics, donor pipelines, volunteer engagement, and enrollment trends to inform executive leadership decisions.

Percentage of time 30

Multi-Site Operational & Curriculum Leadership

At the direction of the Executive Director this position will lead and execute operational logistics across all physical and virtual delivery hubs: Athens, Lawrenceville, and Online.
Partner with curriculum committees, presenters, volunteers, and members to curate and schedule engaging public service educational programs.
Direct the end-to-end design, editorial review, proofreading, and publication of the bi-annual course catalog, managing a rollout of over 200 courses per semester.

Percentage of time 25

Special Program Management

Oversee the end-to-end planning and execution of OLLI@UGA’s travel-study portfolio (5–7 domestic and international opportunities annually)
Negotiate contracts with external travel suppliers, coordinate travel logistics, enforce risk management protocols, and direct volunteer leaders to deliver high-quality educational travel programs.

Percentage of time 15

Community Outreach & Volunteer Engagement

Partner with volunteers, presenters, and community leaders to expand OLLI’s footprint across Northeast Georgia, driving recruitment and public service impact.
Direct the creation of strategic promotional materials, direct mailings, and targeted digital content to increase public engagement and program awareness.

Percentage of time 20

Strategic Budgeting & Administrative Oversight

Build, monitor, and reconcile individual program and travel budgets while contributing directly to OLLI’s overarching departmental annual budget.
Maintain operational alignment with University of Georgia policies, ensure smooth scheduling and calendar planning across all sites, and serve as an escalation point for complex public inquiries.

Percentage of time 10

Contact Information

Recruitment Contact Name Zu Reuter

Recruitment Contact Email zreuter@uga.edu

Posting Specific Questions