Senior Program Lead — Global Meetings & Events

American Express Global Business Travel; Baton Rouge (LA); On-site; USD 67,000 - 124,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Professional development

Inclusion Groups

Job summary

American Express Global Business Travel seeks a seasoned leader to run dedicated account programs. You will direct teams of meeting managers and coordinators, own end-to-end delivery, and manage multimillion-dollar budgets across major conferences and events.

You will serve as the primary client contact, ensure accurate forecasting, and maintain timelines in Smartsheet while overseeing Cvent-driven registration and housing. Strong communication and executive presence are essential.

Qualifications

• Eight or more years delivering large corporate meetings and events.
• Experience on a dedicated account team on a client SOW.
• Ownership of multimillion dollar program budgets.
• Delivery of large conferences with thousands of attendees.
• Advanced Cvent proficiency.
• Proficiency in Smartsheet.
• Executive client presence.
• Strong leadership and performance management.
• Precise written communication.
• CMP or CMM preferred / hotel or DMC background.

Responsibilities

• Lead the dedicated account program team and manage assignments across the calendar.
• Own delivery from kickoff to onsite execution and close, including flagship events.
• Serve as the client's primary delivery contact for planning cadences and reporting.
• Own program budgets from estimate to reconciliation and financial reporting.
• Maintain master timeline and milestones in Smartsheet.
• Oversee registration, housing, and attendee communications in Cvent.
• Lead supplier and venue management across the portfolio.
• Oversee onsite delivery for major programs and staffing plans.
• Maintain program documentation standards and post-debriefs.
• Collaborate on account planning, scope management, and risk mitigation.

Skills

Large meetings leadership

Team leadership

Account team experience

Budget ownership

Conference management

Cvent proficiency

Smartsheet proficiency

Executive presence

Written communication

Tools

Cvent

Smartsheet

Job description

American Express Global Business Travel seeks a seasoned leader to run dedicated account programs. You will direct teams of meeting managers and coordinators, own end-to-end delivery, and manage multimillion-dollar budgets across major conferences and events.

You will serve as the primary client contact, ensure accurate forecasting, and maintain timelines in Smartsheet while overseeing Cvent-driven registration and housing. Strong communication and executive presence are essential.