Program Manager – Telecom Operations & Performance

CTDI; Flower Mound (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is hiring a Program Manager to lead a fast-paced customer program from our Flower Mound, TX operations. You will measure performance against KPIs, coordinate cross-functional teams, and communicate with the client to ensure on-time, within-spec results. Responsibilities include reporting, inventory management, and escalation handling, with travel as needed.

A B.S. in a related field and 3–5 years of PM/OPs experience are preferred; PMP is a plus.

Qualifications

• 3–5 years Program, Project, or Operations Management experience in a fast-paced operation.
• 3+ years working in a distribution or forward logistics operation.
• PMP Certification preferred, but not required.
• Experience with quality systems is a plus.
• Experience in the telecommunications or cable industries is preferred.

Responsibilities

• Act as primary point of contact for the local customer on operational and performance issues.
• Monitor project performance to customer requirements and expectations.
• Issue regular reports on program performance.
• Coordinate work of various functional groups such as: operations, IT, quality and billing.
• Identify areas of non-conformance and develop remedial plans.
• Manage inventory levels to ensure timely order fulfillment.
• Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
• Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
• Other duties as assigned.

Skills

Organizational skills

Analytical thinking

Communication skills

Team collaboration

Travel flexibility

Education

B.S. Degree in Business, Project Management, Supply Chain or related discipline

Tools

MS Office

Excel

PowerPoint

Access

Project

PMP Certification

Job description

CTDI is hiring a Program Manager to lead a fast-paced customer program from our Flower Mound, TX operations. You will measure performance against KPIs, coordinate cross-functional teams, and communicate with the client to ensure on-time, within-spec results. Responsibilities include reporting, inventory management, and escalation handling, with travel as needed.

A B.S. in a related field and 3–5 years of PM/OPs experience are preferred; PMP is a plus.