Senior Program Manager, Telecom Operations & Delivery

CTDI; Jeffersonville (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is seeking a results-driven Program/Operations Manager to drive performance for a key customer program. You will act as the primary customer contact, monitor performance against requirements, issue reports, and coordinate across Operations, IT, Quality, and Billing to meet timelines.

The ideal candidate has 5–10 years in program or operations management in high-volume logistics, a BS in business or related field, and strong MS Office and analytical skills. Travel flexibility is required.

Qualifications

• 5-10 years Program, Project, or Operations Management in a fast-paced operation.
• 4+ years in high-volume supply chain/distribution and logistics.
• PMP certification preferred but not required.
• Experience with quality systems a plus.
• Experience in telecommunications or cable industries preferred.

Responsibilities

• Act as primary point of contact for the customer on operational and performance issues.
• Monitor project performance to customer requirements and expectations.
• Issue regular reports on program performance.
• Coordinate work of Operations, IT, Quality, and Billing.
• Identify non-conformance and develop remedial plans.
• Translate operations needs into draft requirements for IT development.
• Manage inventory levels to ensure timely order fulfillment.
• Resolve customer issues via escalation process and coordination of internal resources.
• Conduct regular meetings with Operations/Business managers to ensure needs and timelines are met.

Skills

Organization

Analytical skills

Communication

Teamwork

Travel

MS Office

SQL knowledge

Contract language

Education

BS in Business / PM / Supply Chain

Tools

MS Project

Job description

CTDI is seeking a results-driven Program/Operations Manager to drive performance for a key customer program. You will act as the primary customer contact, monitor performance against requirements, issue reports, and coordinate across Operations, IT, Quality, and Billing to meet timelines.

The ideal candidate has 5–10 years in program or operations management in high-volume logistics, a BS in business or related field, and strong MS Office and analytical skills. Travel flexibility is required.