Sr Program Manager

CTDI; Jeffersonville (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is seeking a results-driven Program/Operations Manager to drive performance for a key customer program. You will act as the primary customer contact, monitor performance against requirements, issue reports, and coordinate across Operations, IT, Quality, and Billing to meet timelines.

The ideal candidate has 5–10 years in program or operations management in high-volume logistics, a BS in business or related field, and strong MS Office and analytical skills. Travel flexibility is required.

Qualifications

• 5-10 years Program, Project, or Operations Management in a fast-paced operation.
• 4+ years in high-volume supply chain/distribution and logistics.
• PMP certification preferred but not required.
• Experience with quality systems a plus.
• Experience in telecommunications or cable industries preferred.

Responsibilities

• Act as primary point of contact for the customer on operational and performance issues.
• Monitor project performance to customer requirements and expectations.
• Issue regular reports on program performance.
• Coordinate work of Operations, IT, Quality, and Billing.
• Identify non-conformance and develop remedial plans.
• Translate operations needs into draft requirements for IT development.
• Manage inventory levels to ensure timely order fulfillment.
• Resolve customer issues via escalation process and coordination of internal resources.
• Conduct regular meetings with Operations/Business managers to ensure needs and timelines are met.

Skills

Organization

Analytical skills

Communication

Teamwork

Travel

MS Office

SQL knowledge

Contract language

Education

BS in Business / PM / Supply Chain

Tools

MS Project

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

This position is responsible for measuring and driving the performance of an assigned customer program - including key performance metrics, production, quality, customer communication including formal presentations, and attaining the necessary technical support to ensure the success of the program.

Responsibilities:

• Act as primary point of contact for the customer on operational and performance issues.
• Monitor project performance to customer requirements and expectations.
• Issue regular reports on program performance.
• Coordinate work of various functional groups such as Operations, IT, Quality, and Billing.
• Identify areas of non-conformance and develop remedial plans.
• Translate operations needs into draft requirements for IT development.
• Manage inventory levels to ensure timely order fulfillment.
• Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
• Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.

Requries Skills:

• Must be an organized, detail oriented, and self-motivated individual.
• Strong analytical, problem solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Have the ability to work independently and as part of a team.
• Flexibility to travel is required.
• Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
• SQL knowledge is a plus.
• Ability to interpret and comprehend contract language is a plus.

Required Experience:

• 5-10years Program, Project, or Operations Management experience in a fast-paced operation.
• 4+ years’ experience within a high volume supply chain/distribution operations and logistics environment.
• PMP Certification preferred, but not required.
• Previous experience with quality systems a plus.
• Experience in the telecommunications or cable industries is preferred.

Education:

• B.S. Degree in Business, Project Management, Supply Chain or related discipline.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [e-mail] .

Qualifications

Experience

Required

5-10 years: Program, Project, or Operations Management experience in a fast-paced operation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.