Program Manager

CTDI; Coatesville (Chester County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is seeking a Program Manager to drive performance for a key customer program. You will serve as the main liaison for operational and performance issues, track metrics, and ensure timely support from IT, quality, and billing teams.

Ideal candidates have 3–5 years in program/operations management within fast-paced environments, with a background in logistics and distribution. Some travel is required; PMP is preferred but not required.

Qualifications

• 3–5 years Program/Project/Operations Management in fast-paced ops
• 3+ years in distribution/forward logistics
• PMP preferred but not required
• Experience with quality systems a plus
• Experience in telecommunications or cable industries is preferred

Responsibilities

• Act as primary point of contact for the local customer on operational and performance issues.
• Monitor project performance to customer requirements and expectations.
• Issue regular reports on program performance.
• Coordinate work of operations, IT, quality and billing.
• Identify non-conformance and develop remedial plans.
• Manage inventory levels to ensure timely order fulfillment.
• Resolve customer issues via escalation process and internal coordination.
• Conduct regular meetings with Operations/Business managers to meet customer needs and timelines.

Skills

Organizational skills

Detail oriented

Analytical thinking

Communication skills

Team player

Travel flexibility

Education

B.S. Degree in Business/PM/SC

Tools

MS Office (Word, Excel, PowerPoint, Access, Project)

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Program Manager is responsible for measuring and driving the performance of an assigned customer program – this includes key performance metrics, production, quality, customer communication including formal presentation, and attaining the necessary technical support to ensure the success of the program. The ability to interpret and comprehend contract language is a plus for this position, as well as a background in fast paced production environment. Experience in the telecommunications or cable industries is preferred.

Responsibilities

• Act as primary point of contact for the local customer on operational and performance issues.
• Monitor project performance to customer requirements and expectations.
• Issue regular reports on program performance.
• Coordinate work of various functional groups such as: operations, IT, quality and billing.
• Identify areas of non-conformance and develop remedial plans.
• Manage inventory levels to ensure timely order fulfillment.
• Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
• Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
• Other duties as assigned.

Required Skills

• Must be an organized, detail oriented and self-motivated individual.
• Strong analytical, problem solving and decision making skills.
• Excellent communication and interpersonal skills.
• Have the ability to work both independently and as part of team.
• Flexibility to travel is required.

Experience

• 3-5 years Program, Project, or Operations Management experience in a fast-paced operation.
• 3+ years working in a distribution or forward logistics operation.
• Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
• PMP Certification preferred, but not required.
• Previous experience with quality systems a plus.
• Experience in the telecommunications or cable industries is preferred.

Education

• B.S. Degree in Business, Project Management, Supply Chain or related discipline is required.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization

• United States (Required)
• Must be 18 years of age

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [e-mail] .

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.