Senior Program Manager, Customer Focus & Delivery

Plexus Corp.; Buffalo Grove (IL); On-site; USD 108,000 - 162,000; Full time

Job summary

Plexus Corp. in the United States is seeking a Program Manager to lead the Customer Focus Team and manage day‑to‑day customer relationships.

You will be the voice of Plexus to the customer and the customer to Plexus, guiding cross‑functional collaboration to deliver programs successfully. The role emphasizes leadership, program management, and driving continuous improvement while collaborating with CM/CDs and financial analysts to enhance financial performance.

Qualifications

• Bachelor’s Degree with 8 or more years of related experience is preferred.

Responsibilities

• Engage and lead the Customer Focus Team(s), ensuring team understanding of program goals and empowered decision-making.
• Oversee delivery planning and ensure delivery to commitment within cost parameters across programs.
• Establish and share best practices in customer service and satisfaction, modeling Plexus Core Values.

Skills

Leadership

Customer focus

Program management

Education

Bachelor’s Degree with 8+ years of related experience

Job description

Plexus Corp. in the United States is seeking a Program Manager to lead the Customer Focus Team and manage day‑to‑day customer relationships.

You will be the voice of Plexus to the customer and the customer to Plexus, guiding cross‑functional collaboration to deliver programs successfully. The role emphasizes leadership, program management, and driving continuous improvement while collaborating with CM/CDs and financial analysts to enhance financial performance.