Global Customer-Focused Program Manager

Plexus Corp.; Nampa (ID); On-site; USD 89,200 - 133,800; Full time

Job summary

Plexus in Idaho is seeking a Program Manager to lead the Customer Focus Team and manage day-to-day customer relationships. You will be the voice of Plexus to the customer and the voice of the customer to Plexus, ensuring delivery commitments and alignment with contracts.

The role requires a Bachelor's degree with 6+ years of experience, strong leadership, and a track record in driving improvements using cost/quality metrics.

Qualifications

• Bachelor’s Degree with 6+ years of related experience preferred.

Responsibilities

• Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand the overall program contract(s)/goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
• Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
• Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values
• Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.
• Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.
• If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Skills

Team leadership

Customer focus

Process improvement

Financial acumen

Education

Bachelor’s Degree with 6+ years experience

Job description

Plexus in Idaho is seeking a Program Manager to lead the Customer Focus Team and manage day-to-day customer relationships. You will be the voice of Plexus to the customer and the voice of the customer to Plexus, ensuring delivery commitments and alignment with contracts.

The role requires a Bachelor's degree with 6+ years of experience, strong leadership, and a track record in driving improvements using cost/quality metrics.