Program Manager Sr

Plexus Corp; Nampa (ID); On-site; USD 110,000 - 140,000; Full time

Job summary

Plexus Corp in the United States is seeking a Program Manager to lead the tactical interface between the customer and Plexus functional areas. This role will head the Customer Focus Team (CFT) and manage day-to-day customer relationships to act as the voice of Plexus and the voice of the customer.

Key responsibilities include guiding CFTs, ensuring program contracts and goals are understood, overseeing delivery planning, building trust with customers, and driving continuous improvement and

Qualifications

• Bachelor’s Degree with 8 or more years of related experience preferred.

Responsibilities

• Engage and lead the Customer Focus Team(s), ensuring the team understands program contracts and goals and can act to solve problems.
• Oversee delivery planning and ensure delivery within cost parameters across programs; build trust with customers and pursue new sales opportunities.
• Establish and share best practices in customer service and satisfaction; model Plexus Core Values.
• Create a culture of QBWM and Continuous Improvement in Customer Focus Team(s); share CI wins and leverage global best practices.
• Collaborate with CM/CD, Financial Analyst, and other departments to improve program financial performance; share best practices.
• If you have direct reports, exemplify Plexus Core Values; focus on potential, succession planning, and development/coaching.

Education

Bachelor’s Degree with 8+ years of related experience preferred

Job description

Purpose Statement

The Program Manager leads the tactical interface between the customer and Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus.

Key Job Accountabilities

• Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand the overall program contract(s) and goals, perform consistently, and are empowered to make decisions and solve problems as they arise.
• Oversee delivery planning and ensure delivery to commitments within cost parameters across programs responsible for. Build a relationship of trust with customers and identify and work with CM/CDs on new sales opportunities.
• Establish and share best practices in respect of customer service and satisfaction; be a role model of the Plexus 5Es and Plexus Core Values.
• Create a culture of QBWM and Continuous Improvement in Customer Focus Team(s). Share CI wins and best practices with others, and seek out and leverage global best practices to accelerate operational excellence locally.
• Collaborate with CM/CD, Financial Analyst, and other departments to drive improvements in the financial performance of programs responsible for, sharing any best practices established.
• If you have direct reports: responsible for exemplifying and holding the team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications

• Bachelor’s Degree with 8 or more years of related experience preferred. An equivalent combination of education and/or experience will be considered.

Equal Opportunity and Accessibility

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.