Senior Program Leader, Return Logistics & AI Initiatives

Amazon Inc.; Phoenix (AZ); On-site; USD 151,000 - 205,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Inc. is seeking a strategic program leader to transform Return Logistics operations at scale across North America and beyond. You will own end-to-end program delivery, influence roadmaps with 10+ teams, and drive AI-enabled process improvements while coaching a high-performing team.

This role focuses on reducing defects and improving cost to serve in a fast-paced environment. You’ll shape the future of Return Logistics, implementing hands-off-the-wheel tooling and scalable configurations

Qualifications

• 7+ years of team management experience.
• Bachelor's degree in supply chain, business, engineering, finance or related field.
• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level.

Responsibilities

• Lead and develop a high-performing program management team, coaching members to balance long-term strategic initiatives with tactical execution while advancing AI capabilities and modern program management practices
• Own end-to-end program delivery for automation and process excellence initiatives across Return Logistics sites, coordinating resources, mitigating risks, and tracking progress to achieve measurable improvements in gross recovery metrics and operational defects
• Influence and align 10+ cross-functional stakeholder teams to drive consensus on product roadmaps and process changes, adapting communication approaches based on stakeholder backgrounds
• Analyze complex operational data and performance patterns to identify improvement opportunities, evaluate alternatives, and implement solutions that reduce problem-solve defects while improving cost to serve
• Drive the design and implementation of business configuration tools and low-code solutions that create hands-off-the-wheel capabilities

Skills

Team management

Cross-functional collaboration

Data analysis

Process improvement

Education

Bachelor's degree in supply chain, business, engineering, finance or related field

MBA

Tools

Excel (Advanced)

Job description

Amazon Inc. is seeking a strategic program leader to transform Return Logistics operations at scale across North America and beyond. You will own end-to-end program delivery, influence roadmaps with 10+ teams, and drive AI-enabled process improvements while coaching a high-performing team.

This role focuses on reducing defects and improving cost to serve in a fast-paced environment. You’ll shape the future of Return Logistics, implementing hands-off-the-wheel tooling and scalable configurations