Senior Program Lead, Return Logistics & AI

Amazon Inc.; Dallas (TX); Presencial; USD 151.000 - 205.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

RSUs

401(k) matching

Paid time off

Descripción de la vacante

Amazon Return Logistics is seeking a strategic program leader to own and optimize operations at scale. You will lead a PMO, influence product roadmaps, and drive automation and process excellence across Return Logistics sites in North America and beyond.

You will build and mentor a high‑performing team, manage cross‑functional priorities, and deliver measurable improvements in gross recovery and defects while expanding AI-enabled, low‑code tooling that empowers hands‑off workflows for frontline

Formación

• 7+ years of team management experience.
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level.

Responsabilidades

• Lead and develop a high-performing program management team, coaching members to balance long-term strategic initiatives with tactical execution while advancing AI capabilities and modern program management practices
• Own end-to-end program delivery for automation and process excellence initiatives across Return Logistics sites, coordinating resources, mitigating risks, and tracking progress to achieve measurable improvements in gross recovery metrics and operational defects
• Influence and align 10+ cross-functional stakeholder teams to drive consensus on product roadmaps and process changes, adapting communication approaches based on stakeholder backgrounds and managing expectations effectively
• Analyze complex operational data and performance patterns to identify improvement opportunities, evaluate alternatives, and implement solutions that reduce problem-solve defects while improving cost to serve for Return Logistics operations
• Drive the design and implementation of business configuration tools and low-code solutions that create hands-off-the-wheel capabilities, raising the bar on operational workflows while making it easier for associates to execute correctly

Conocimientos

Team leadership

Data analysis

Stakeholder management

Process improvement

Educación

Bachelor's degree in supply chain/business/engineering/finance

Herramientas

MS Excel

Descripción del empleo

Amazon Return Logistics is seeking a strategic program leader to own and optimize operations at scale. You will lead a PMO, influence product roadmaps, and drive automation and process excellence across Return Logistics sites in North America and beyond.

You will build and mentor a high‑performing team, manage cross‑functional priorities, and deliver measurable improvements in gross recovery and defects while expanding AI-enabled, low‑code tooling that empowers hands‑off workflows for frontline