Senior Program Lead, SSD Ops & Expansion

Amazon Inc.; New York (NY); On-site; USD 127,000 - 185,000; Full time

Benefits offered by this job

RSUs

Sign-on bonus

401(k) matching

Job summary

Amazon Inc. is seeking a Sr. Program Manager to lead the strategy and execution of new customer-facing delivery offerings within the SSD network.

You will own end-to-end programs from pilot design to network-wide scale, driving speed, precision, and scheduling improvements for customers. You will collaborate with operations, science, technology, finance, and CX teams to ensure offerings scale confidently, with VP-level visibility and strategic influence over expansion pace and investment

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• 2+ years of driving process improvements experience.
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
• Knowledge of general AI tools.
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions.

Responsibilities

• Own the expansion strategy and roadmap for new customer delivery offerings, including site sequencing, operating model configuration decisions, and scale decision inputs for leadership.
• Lead the economic sustainability workstream — partnering with finance to model cost scenarios, track pilot economics against plan, and develop the investment framework that informs go/no-go decisions.
• Drive the cross-functional program cadence across fulfillment operations, delivery operations, science teams, and tech teams to ensure capability readiness aligns with launch timelines.
• Own the narrative for leadership reviews — synthesizing operational performance, customer insights, and financial projections into clear recommendations on expansion pace and investment trade-offs.
• Define and manage the customer insights integration plan — coordinating quantitative lift analyses, qualitative behavioral studies, and downstream impact assessments to inform which CX trade-offs are acceptable at scale.
• Develop the decision framework for operating model adjustments, and cost levers based on customer data maturity and economic thresholds.
• Identify and drive resolution of structural blockers to scale — including operational variability, science model deployment timelines, and capacity constraints at expansion sites.
• Build mechanisms to ensure learnings from pilot sites transfer effectively to expansion sites, reducing launch instability and accelerating time-to-operational-maturity.

Skills

Program management

Data-driven decisions

Cross-functional leadership

Stakeholder communication

AI tools knowledge

Operating model design

Education

Master's degree or MBA in Business/Operations/HR

Tools

AI tools

Job description

Amazon Inc. is seeking a Sr. Program Manager to lead the strategy and execution of new customer-facing delivery offerings within the SSD network.

You will own end-to-end programs from pilot design to network-wide scale, driving speed, precision, and scheduling improvements for customers. You will collaborate with operations, science, technology, finance, and CX teams to ensure offerings scale confidently, with VP-level visibility and strategic influence over expansion pace and investment