Strategic Programs Lead, Sub-Same Day Delivery

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking a Senior Program Manager to lead the Sub-Same Day (SSD) delivery program in North America. You will own strategic initiatives, drive cross-functional collaboration with Tech, Product, and Operations, and deliver end-to-end execution of complex projects.

You will develop scalable processes, manage timelines, communicate status to senior leadership, and use data and KPIs to drive continuous improvements across global teams.

Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related field.
• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience in complex problem solving, and working in a tight schedule environment.

Responsibilities

• Own and develop end-to-end program strategy and operations for SSD, driving measurable improvements in customer experience and business outcomes.
• Partner with Directors, Senior Managers, and technical leaders across the organization to align on strategic priorities and ensure successful program delivery.
• Serve as the primary liaison between Tech, Product, Operations, and Program teams, facilitating alignment and driving consensus across competing priorities.
• Define, implement, and continuously improve processes that scale to meet evolving business demands across global teams.
• Work closely with engineering teams to ensure on-time delivery of features scoped in the product roadmap, balancing technical constraints with business requirements.
• Analyze operational barriers to identify root causes and develop sustainable solutions that drive long-term improvements.
• Proactively identify, elevate, and resolve critical issues that may impact program success, ensuring stakeholder awareness and mitigation plans.
• Develop and leverage data inputs, KPIs, and analytical insights to inform operational adjustments, measure program effectiveness, and report performance metrics to stakeholders, translating complex data into actionable recommendations.
• Coordinate user acceptance testing (UAT) of new features and drive stakeholder adoption of delivered solutions.

Skills

Program management

Data analysis

Stakeholder communication

Cross-functional collaboration

Executive presentation

Education

Bachelor's degree in supply chain, business, engineering, finance or related field

Master's degree or MBA (preferred)

Tools

SQL

Tableau

QuickSuite

Job description

Amazon is seeking a Senior Program Manager to lead the Sub-Same Day (SSD) delivery program in North America. You will own strategic initiatives, drive cross-functional collaboration with Tech, Product, and Operations, and deliver end-to-end execution of complex projects.

You will develop scalable processes, manage timelines, communicate status to senior leadership, and use data and KPIs to drive continuous improvements across global teams.