Senior Program Coordinator

Kelly Services; Boston (MA); Hybrid; USD 57,000 - 77,000; Full time

Job summary

Boston University is seeking a Senior Program Coordinator to support enrollment, registration, grading, and transcript processing within the OUR. The role requires independent work, strong judgment, and discretion handling sensitive student information.

The position covers multiple functions, cross-training in related areas to provide coverage during peak periods, with a hybrid work arrangement (one day per week in the office) and a pay rate of $32 per hour.

Qualifications

• Excellent written and verbal communication skills; professional interaction with internal and external constituents.
• Strong analytical, research, problem-solving, and customer service skills.
• Ability to interpret and apply policies, procedures, and regulatory requirements.
• Methodical approach to processes, systems, and issue resolution.
• High accuracy and attention to detail in data entry and records maintenance.

Responsibilities

• Update academic records in the student information system with proper authorization and documentation.
• Maintain student records including demographics, programs, adds/drops, leaves, withdrawals, and grades.
• Process emails, workflow requests, and service tickets for Registrar office areas.
• Apply policies and regulations to resolve complex student and institutional issues.
• Process transcript requests and respond to related inquiries.
• Audit historical records used for transcript production and ongoing records maintenance.
• Process degree conferral and graduation-related applications and update records for graduates.
• Review records to evaluate degree completion and graduation eligibility.
• Communicate with students, advisors, chairs, deans, directors, and staff to resolve discrepancies.

Skills

Communication

Analytical skills

Policy interpretation

Attention to detail

Organization

Independent work

FERPA compliance

Microsoft Office

Student information systems

Ticketing systems

Tools

Microsoft Office

Student information systems

Workflow ticketing systems

Job description

Senior Program Coordinator

Boston University

Pay Rate:

$32 per hour

Work Arrangement:

Hybrid — one day per week in the office

Position Summary

Reporting to the Senior Assistant Registrar, this position supports the accurate maintenance of academic records and ensures compliance with applicable university, state, and federal policies and regulations.

The Senior Program Coordinator will support multiple functions within the OUR, including enrollment, registration, graduation, records integrity, academic scheduling, transcript processing, and reporting. The position will be cross-trained in related operational areas to provide coverage during peak periods and changing business needs.

The ideal candidate works independently, exercises sound judgment, manages competing priorities, and maintains the confidentiality and integrity of sensitive student information.

Essential Responsibilities

• Update academic records in the student information system based on appropriate authorization and supporting documentation.

• Maintain student records, including demographics, academic programs, course adds and drops, leaves of absence, withdrawals, and grades.

• Process email communications, workflow requests, and service tickets for assigned areas within the Office of the University Registrar.

• Review, interpret, and apply university, office, state, and federal policies, rules, and regulations to resolve complex student and institutional issues.

• Process transcript requests and respond to transcript-related questions from students and university constituents.

• Research, audit, and maintain historical records used for transcript production and the ongoing maintenance of student academic records.

• Process degree conferral and graduation-related applications and update records for graduating students.

• Review student records to evaluate degree completion and graduation eligibility.

• Communicate with students, academic advisors, department chairs, deans, directors, and other university staff to resolve discrepancies and obtain required information or documentation.

• Investigate, troubleshoot, and resolve issues presented by students, faculty, staff, and other university constituents.

• Maintain confidential academic files in accordance with FERPA, university policies, and established office procedures.

• Identify record discrepancies, investigate root causes, and make accurate and properly documented updates.

• Support cross-functional projects and provide coverage for related areas during peak periods.

• Perform other duties as assigned in support of the Office of the University Registrar.

Required Skills and Qualifications

• Excellent written and verbal communication skills, with the ability to communicate effectively and professionally with internal and external constituents.

• Strong analytical, research, problem-solving, and customer service skills.

• Ability to interpret and apply policies, procedures, and regulatory requirements.

• Methodical approach to business processes, systems, and issue resolution.

• High level of accuracy, consistency, and attention to detail in data entry and record maintenance.

• Ability to analyze information, identify anomalies, and apply updates systematically.

• Ability to prepare clear, concise, and well-organized documentation.

• Strong organizational skills and the ability to manage multiple tasks and deadlines.

• Ability to work independently while knowing when to seek guidance on complex or sensitive matters.

• Ability to establish priorities, adapt to changing demands, and perform effectively under pressure.

• Ability to handle confidential information with discretion and maintain compliance with FERPA and university procedures.

• Proficiency with Microsoft Office or similar productivity tools; experience working with student information systems or workflow ticketing systems is highly desirable.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.