Service Administrator

Kelly Services; Boston (MA); On-site; USD 89,544,000 - 103,320,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telemedicine

Term life

Whole life

Accident insurance

Critical illness

Legal plan

Short-term disability

Retirement savings plan

Service bonus

Holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly Services in Boston, MA is seeking a Service Administrator to handle frontline customer interactions, coordinate service scheduling, and support internal teams. The role offers a $33.00/hour pay rate and a standard shift from 7:00 am to 4:30 pm.

The position is a 3–6 month assignment designed to cover a leave of absence, with opportunities to work closely with customers and colleagues in a dynamic service environment.

Qualifications

• Have experience in customer-facing roles and demonstrate strong verbal and written communication skills.
• Are adept at prioritizing tasks, flexible with changing work demands, and possess excellent conflict management abilities.
• Bring previous experience in the service industry (service writer experience is a plus).
• Possess strong financial acumen and maintain professionalism under pressure.
• Hold a High School diploma or equivalent.

Responsibilities

• Serving as the first point of contact with customers, promoting quality service, and assisting in increasing branch business.
• Handling customer intakes, troubleshooting inquiries, and providing timely updates.
• Scheduling repair appointments, coordinating drop-offs and pick-ups to ensure a seamless service experience.

Job description

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Service Administrator to work at a leading organization in Boston, MA. Sound good? Take a closer look below. We’re here to help you find something great that works for you- so you won’t miss a moment of what really matters in your life.

Pay Rate: $33.00/hour

Shift: M-F, 7am-4:30 pm

**Duration: ** This position will be covering a 3-6 month leave of absence

Why you should apply to be a Service Administrator:

• Join a reputable organization known for its commitment to excellence in customer service.
• Enjoy a supportive and collaborative work environment that values your contributions.
• Gain experience in a dynamic role with opportunities to work directly with customers and internal teams.
• Be part of a team that prioritizes integrity, effective communication, and customer satisfaction.

What’s a typical day as Service Administrator? You’ll be:

• Serving as the first point of contact with customers, promoting quality service, and assisting in increasing branch business.
• Handling customer intakes, troubleshooting inquiries, and providing timely updates.
• Scheduling repair appointments, coordinating drop-offs and pick-ups to ensure a seamless service experience.

This job might be an outstanding fit if you:

• Have experience in customer-facing roles and demonstrate strong verbal and written communication skills.
• Are adept at prioritizing tasks, flexible with changing work demands, and possess excellent conflict management abilities.
• Bring previous experience in the service industry (service writer experience is a plus).
• Possess strong financial acumen and maintain professionalism under pressure.
• Hold a High School diploma or equivalent.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life - just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and *Aff