Senior Program Associate/Speech and Hearing Clinic

Auburn University; Montgomery (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Auburn University at Montgomery is seeking a Senior Program Associate to support the Speech and Hearing Clinic's administrative operations. You will monitor budgets, manage billing, and help develop office policies to ensure efficient service delivery.

The role requires strong written and verbal communication, basic accounting knowledge, and the ability to coordinate with staff, vendors, and IT to maintain compliant records and smooth daily workflows.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of secretarial/administrative experience.
• Familiarity with HIPAA and FERPA.
• Strong organizational and interpersonal skills.

Responsibilities

• Monitor budget and billing payments.
• Design and implement office policies and procedures.
• Ensure adherence to HIPAA and FERPA requirements.
• Supervise office staff, including part-time receptionists and student workers.
• Liaise with service providers to maintain credentialing with third party payers.
• Oversee and manage paperwork for patient care, medical compliance and reporting.

Skills

Office administration

Billing

HIPAA compliance

FERPA

Supervision

Coordination

Recordkeeping

Vendor liaison

Education

High school diploma or equivalent

Tools

MS Word

Excel

EMR systems

Job description

Overview

The Speech and Hearing Clinic at Auburn University at Montgomery is accepting applications for a Senior Program Associate.

Responsibilities

• Monitor budget and billing payments
• Design and implement office policies and procedures
• Ensure adherence to healthcare and educational laws, rules and regulations, such as HIPAA and FERPA
• Supervise office staff, including part-time receptionists and student workers
• Liaise with service providers to maintain current credentialing with third party payers
• Oversee and manage all paperwork for patient care, medical compliance and all levels of reporting
• Maintain accuracy of electronic medical records (EMR), billing, scheduling, and payroll
• Code, file, and track all reimbursement from third party payers. Communicate with patients regarding status of claims and payments
• Coordinate with IT department on all office equipment; work orders; IT issues.
• Arrange informational materials for patients
• Plan and coordinate patient schedules
• Collect fees and maintain collection records; maintain department records/account; proofread documents/written materials; type draft/final correspondence for supervisory staff.
• Order medical and office supplies
• Keep inventory records
• Develop and implement office policies and procedures
• Maintain medical and staff records
• Receive and process medical records requests and releases.
• Work effectively with vendors and manufacturers
• Coordinate and complete special or on-going projects/tasks/responsibilities (e.g., coordinate processing of student and/or employee records/forms, close the office; prepare reports; process documents; monitor purchase orders; manage inventory and equipment).
• Code, tabulate, and assemble fiscal, statistical, and related data; collect and post information into computer or manual filing system; follow acceptable/stand bookkeeping procedures
• Receive office visitors and/or telephone calls; answer routine questions; screen calls/callers; take messages and/or refer to appropriate personnel; pick-up, sort, and deliver mail.
• Assumes responsibility for the delivery of program functions or portions of program activities.
• Provide administrative activities to assist programmatic support functions (e.g., payroll).
• Create and maintain agendas and minutes for all departmental faculty/staff and committee meetings.
• Knowledge of health insurance policies, handling patients’ records, updating demographic and financial information.
• May have some assigned duties requiring special training and/or certification.

Qualifications

High school diploma or equivalent and three (3) years of secretarial/administrative experience is required. Additional relevant education may be substituted for the experience requirement.

Minimum Knowledge, Skills And Abilities

• Knowledge of basic word processing software and the ability to operate standard PC/PC software applications
• Knowledge of applicable university policies and procedures
• Knowledge of general office procedures
• Knowledge of assigned department forms, rules, etc.
• Interpersonal skills
• Oral and written communication skills
• Ability to review materials and identify discrepancies or mistakes (i.e., proofreading)
• Ability to perform basic mathematical computations
• Ability to respond to several demands at one time
• Ability to coordinate the work of others
• Problem Solving skills

Equal Opportunity Compliance Statement

AUBURN UNIVERSITY AT MONTGOMERY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Human Resources/Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the AUM community.