Senior Program Associate/Speech and Hearing Clinic

Auburn University Montgomery; Montgomery (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

The Speech and Hearing Clinic at Auburn University at Montgomery is seeking a Senior Program Associate to support daily administration, budgeting, scheduling, and patient documentation. You will coordinate office policies, supervise staff, maintain EMR/billing records, and ensure compliance with HIPAA and FERPA.

A high school diploma and 3 years of secretarial experience are required; knowledge of office software is essential.

Qualifications

• High school diploma or equivalent is required.
• Three (3) years of secretarial/administrative experience are required.
• Additional relevant education may substitute for the experience requirement.

Responsibilities

• Monitor budget and billing payments.
• Design and implement office policies and procedures.
• Ensure adherence to healthcare and educational laws, rules and regulations (HIPAA, FERPA).
• Supervise office staff (part-time receptionists and student workers).
• Liaise with service providers to maintain credentialing with third party payers.
• Oversee and manage all paperwork for patient care, medical compliance, and reporting.
• Maintain accuracy of EMR, billing, scheduling, and payroll.
• Code, file, and track reimbursement from third party payers; communicate with patients about claims.

Skills

Interpersonal skills

Oral and written communication

Proofreading

Basic math

Coordinate work of others

Problem solving

Education

High school diploma or equivalent

Tools

Word processing software

Job description

Overview

The Speech and Hearing Clinic at Auburn University at Montgomery is accepting applications for a Senior Program Associate.

Auburn University at Montgomery reserves the right once interviewing has begun to stop accepting applications.

For full consideration upload a cover letter, resume, and a list of at least three professional references.

Responsibilities

• Monitor budget and billing payments
• Design and implement office policies and procedures
• Ensure adherence to healthcare and educational laws, rules and regulations, such as HIPAA and FERPA
• Supervise office staff, including part‑time receptionists and student workers
• Liaise with service providers to maintain current credentialing with third party payers
• Oversee and manage all paperwork for patient care, medical compliance and all levels of reporting
• Maintain accuracy of electronic medical records (EMR), billing, scheduling, and payroll
• Code, file, and track all reimbursement from third party payers. Communicate with patients regarding status of claims and payments
• Coordinate with IT department on all office equipment; work orders; IT issues.
• Arrange informational materials for patients
• Plan and coordinate patient schedules
• Collect fees and maintain collection records; maintain department records/account; proofread documents/written materials; type draft/final correspondence for supervisory staff.
• Order medical and office supplies
• Keep inventory records
• Develop and implement office policies and procedures
• Maintain medical and staff records
• Receive and process medical records requests and releases.
• Work effectively with vendors and manufacturers
• Coordinate and complete special or on‑going projects/tasks/responsibilities (e.g., coordinate processing of student and/or employee records/forms, close the office; prepare reports; process documents; monitor purchase orders; manage inventory and equipment).
• Code, tabulate, and assemble fiscal, statistical, and related data; collect and post information into computer or manual filing system; follow acceptable/stand bookkeeping procedures
• Receive office visitors and/or telephone calls; answer routine questions; screen calls/callers; take messages and/or refer to appropriate personnel; pick‑up, sort, and deliver mail.
• Assumes responsibility for the delivery of program functions or portions of program activities.
• Provide administrative activities to assist programmatic support functions (e.g., payroll).
• Create and maintain agendas and minutes for all departmental faculty/staff and committee meetings.
• Knowledge of health insurance policies, handling patients’ records, updating demographic and financial information.
• May have some assigned duties requiring special training and/or certification.

Qualifications

High school diploma or equivalent and three (3) years of secretarial/administrative experience is required. Additional relevant education may be substituted for the experience requirement.

Minimum Knowledge, Skills and Abilities

• Knowledge of basic word processing software and the ability to operate standard PC/PC software applications
• Knowledge of applicable university policies and procedures
• Knowledge of general office procedures
• Knowledge of assigned department forms, rules, etc.
• Interpersonal skills
• Oral and written communication skills
• Ability to review materials and identify discrepancies or mistakes (i.e., proofreading)
• Ability to perform basic mathematical computations
• Ability to respond to several demands at one time
• Ability to coordinate the work of others
• Problem Solving skills

Why Work at AUM?

Located in Alabama’s vibrant state capital, Auburn University at Montgomery is a fast‑growing university on the rise. Don’t just take our word for it: The Princeton Review rates us as one of the best colleges in the Southeast, while U.S. News & World Report recently ranked us No. 22 among regional universities in the South for the quality of undergraduate teaching and 38th among all public institutions in the region.

Equal Opportunity Compliance Statement

AUBURNUNIVERSITYATMONTGOMERYIS ANAFFIRMATIVEACTION/EQUALOPPORTUNITYEMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Human Resources/ Aff

Posted Date: 7/9/2026