Senior Program Associate/Speech and Hearing Clinic

The Chronicle Of Higher Education, Inc.; Montgomery (AL); On-site; USD 34,000 - 42,000; Full time

Job summary

The Speech and Hearing Clinic at Auburn University at Montgomery is seeking a Senior Program Associate to support administrative operations for a university clinic. The role involves budget monitoring, policy development, and staff supervision within HIPAA/FERPA guidelines.

Responsibilities include EMR/billing management, scheduling, payroll, and coordination with IT and third-party providers. Candidates should have a high school diploma and at least three years of related experience for full

Qualifications

• High school diploma or equivalent and three years of secretarial/administrative experience.
• Substitution of additional education for experience may be considered.

Responsibilities

• Monitor budget and billing payments
• Design and implement office policies and procedures
• Ensure compliance with HIPAA/FERPA
• Supervise office staff and student workers
• Maintain EMR, billing, scheduling, and payroll records
• Coordinate with IT on office equipment and IT issues
• Prepare reports and assist with payroll
• Receive and route calls and manage mail

Skills

Administrative support

Attention to detail

Communication skills

Budget monitoring

Education

High school diploma or equivalent

Job description

Job Description

The Speech and Hearing Clinic at Auburn University at Montgomery is accepting applications for a Senior Program Associate.

Auburn University at Montgomery reserves the right, once interview has begun, to stop accepting applications.

For full consideration upload a cover letter, resume, and a list of at least three professional references.

Responsibilities

• Monitor budget and billing payments
• Design and implement office policies and procedures
• Ensure adherence to healthcare and educational laws, rules and regulations, such as HIPAA and FERPA
• Supervise office staff, including part-time receptionists and student workers
• Liaise with service providers to maintain current credentialing with third party payers
• Oversee and manage all paperwork for patient care, medical compliance and all levels of reporting
• Maintain accuracy of electronic medical records (EMR), billing, scheduling, and payroll
• Code, file, and track all reimbursement from third party payers. Communicate with patients regarding status of claims and payments
• Coordinate with IT department on all office equipment; work orders; IT issues.
• Arrange informational materials for patients
• Plan and coordinate patient schedules
• Collect fees and maintain collection records; maintain department records/account; proofread documents/written materials; type draft/final correspondence for supervisory staff.
• Order medical and office supplies
• Keep inventory records
• Develop and implement office policies and procedures
• Maintain medical and staff records
• Receive and process medical records requests and releases.
• Work effectively with vendors and manufacturers
• Coordinate and complete special or on-going projects/tasks/responsibilities (e.g., coordinate processing of student and/or employee records/forms, close the office; prepare reports; process documents; monitor purchase orders; manage inventory and equipment).
• Code, tabulate, and assemble fiscal, statistical, and related data; collect and post information into computer or manual filing system; follow acceptable/stand bookkeeping procedures
• Receive office visitors and/or telephone calls; answer routine questions; screen calls/callers; take messages and/or refer to appropriate personnel; pick-up, sort, and deliver mail.
• Assumes responsibility for the delivery of program functions or portions of program activities.
• Provide administrative activities to assist programmatic support functions (e.g., payroll).
• Create and maintain agendas and minutes for all departmental faculty/staff and committee meetings.
• Knowledge of health insurance policies, handling patients’ records, updating demographic and financial information.
• May have some assigned duties requiring special training and/or certification.

Qualifications

High school diploma or equivalent and three (3) years of secretarial/administrative experience is required. Additional relevant education may be substituted for the experience requirement.

Minimum Knowledge, Skills and Abilities

• Knowledge of basic word processing software and the ability to operate standard PC/PC software applications
• Knowledge of applicable university policies and procedures
• Knowledge of general office procedures
• Knowledge of assigned department forms, rules, etc.
• Interpersonal skills
• Oral and written communication skills
• Ability to review materials and identify discrepancies or mistakes (i.e., proofreading)
• Ability to perform basic mathematical computations
• Ability to respond to several demands at one time
• Ability to coordinate the work of others
• Problem Solving skills

Equal Opportunity Compliance Statement

AUBURN UNIVERSITY AT MONTGOMERY IS AN AFFIRMATIVE ACTION/EQUALOPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Human Resources/Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the AUM community.