Senior Program Analyst - Remote Observability & Agile Delivery

GovCIO; Montpelier (VT); Remote; USD 62,000 - 80,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a Senior Program Analyst to support enterprise observability and logging services for critical federal operations. This role coordinates between technical teams, stakeholders, and government customers, supports Agile delivery, change management, requirements tracking, and program governance, while aiding sustainment and modernization efforts.

Fully remote within the United States. Qualifications include a Bachelor’s with 2-5 years, SharePoint design, Jira/ServiceNow experience,

Qualifications

• Bachelor's with 2-5 years (or commensurate experience).
• SharePoint configuration and design.
• Understand enterprise logging and cloud systems; identify training gaps and provide feedback.
• Excellent skills working with customers and stakeholders.
• Experience supporting Agile teams, sprint planning, backlog management, and work tracking activities.
• Experience using Jira, ServiceNow, or similar project and workflow management tools.
• Experience supporting change management and operational process improvement activities.
• Experience developing and maintaining SOPs, process documentation, reports, and program artifacts.
• Strong organizational, communication, and stakeholder coordination skills.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Teams.

Responsibilities

• Design and configure a SharePoint site for stakeholders.
• Coordinate training for stakeholders to use Elastic.
• Coordinate Agile sprint activities, daily standups, planning sessions, retrospectives, and backlog management activities.
• Support development, review, refinement, and tracking of user stories, requirements, and work items.
• Monitor and track program activities to ensure alignment with schedules and priorities.
• Support change management processes, including coordination and documentation of changes.
• Collaborate with engineering teams to ensure delivery of operational artifacts.
• Develop and maintain SOPs, process documentation, and implementation guides.
• Support dashboards, metrics collection, and program status reporting.
• Maintain records in Jira, ServiceNow, and SharePoint.

Skills

Agile experience

Stakeholder management

Jira/ServiceNow

SharePoint configuration

MS Office proficiency

Education

Bachelor's degree

Tools

Jira

ServiceNow

SharePoint

Job description

GovCIO is seeking a Senior Program Analyst to support enterprise observability and logging services for critical federal operations. This role coordinates between technical teams, stakeholders, and government customers, supports Agile delivery, change management, requirements tracking, and program governance, while aiding sustainment and modernization efforts.

Fully remote within the United States. Qualifications include a Bachelor’s with 2-5 years, SharePoint design, Jira/ServiceNow experience,