Remote Senior Program Analyst - Agile & Observability

GovCIO

Dover (DE)

Remote

USD 62,000 - 80,000

Full time

3 days ago

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Benefits offered by this job

EAP

Corporate Discounts

Learning platform

Certification assistance

Referral bonus

Internal mobility

Pet insurance

Flexible work env

Job summary

GovCIO is seeking a Senior Program Analyst to support enterprise observability and logging services for critical federal operations. You will coordinate between technical teams, stakeholders, and government customers, supporting Agile delivery, requirements tracking, and program governance while aiding sustainment and modernization of Splunk and elastic services.

This fully remote role within the United States requires experience with SharePoint, Jira/ServiceNow, change management, and SOP

Qualifications

Bachelor's degree with 2–5 years of experience (or commensurate).
Experience configuring SharePoint and designing sites.
Understanding enterprise logging and cloud systems; identify gaps in training.
Excellent customer-facing and stakeholder skills.
Experience with Agile teams, sprint planning, backlog tracking.
Experience with Jira, ServiceNow, or similar tools.
Experience with change management and operational process improvement.
Experience developing SOPs and program artifacts.
Strong organizational and communication skills.
Proficiency with Word, Excel, PowerPoint, Teams.

Responsibilities

Coordinate Agile sprint activities, standups, planning, retrospectives, backlog management.
Support development, review, refinement, and tracking of user stories and requirements.
Monitor program activities for schedules and priorities.
Support change management processes and infrastructure changes.
Collaborate with engineering to deliver operational artifacts.
Develop and update SOPs and implementation guides.
Assist with operational reporting, dashboards, and status reporting.
Support ServiceNow workflow management and knowledge management.
Coordinate training and onboarding for program personnel.
Maintain records in Jira, ServiceNow, SharePoint and other platforms.
Support sustainment and modernization of enterprise logging and observability.