Senior Professional Services PM - Remote, Global Impact

ATOM; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible PTO

ERGs

Equity compensation

Employee stock purchase plan

Growth and development fund

Parental leave

Job summary

GitLab is seeking a Senior Professional Services Project Manager (Paris) to lead complex external IT projects from initiation to delivery, coordinating cross-functional teams and global customers using traditional and agile methods.

You will manage scope, schedules, risks, and executive communications, drive delivery improvements, and ensure successful quarterly reviews and adherence to PS practices. Remote-friendly role with opportunities to collaborate globally.

Qualifications

• Experience managing complex information technology or software consulting projects for external customers from initiation through closure.
• Ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while delivering concise executive-level status reports.
• Ability to build effective relationships with customer leaders, communicate with internal and external stakeholders, and manage escalations.
• Ability to identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts.
• Experience supporting timely revenue recognition and executing change orders when needed.
• Knowledge of project management and technical delivery methods for software, including PMI methodologies, agile or Scrum, the software development lifecycle, and project management or agile tools such as GitLab.
• Enterprise customer and Professional Services experience is a plus.

Responsibilities

• Manage large-scale commercial projects and executive stakeholder meetings and communications.
• Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies.
• Drive improvements to Professional Services project management tools, processes, procedures, and templates.
• Summarize key customer projects monthly and provide a summary for quarterly business reviews.
• Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
• Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers.
• Establish reliable, repeatable delivery processes, metrics, and operational procedures.
• Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.

Skills

IT projects

Stakeholder management

Revenue recognition

PMI methodologies

Agile/Scrum

GitLab tools

Professional Services

Tools

GitLab

Job description

GitLab is seeking a Senior Professional Services Project Manager (Paris) to lead complex external IT projects from initiation to delivery, coordinating cross-functional teams and global customers using traditional and agile methods.

You will manage scope, schedules, risks, and executive communications, drive delivery improvements, and ensure successful quarterly reviews and adherence to PS practices. Remote-friendly role with opportunities to collaborate globally.