Remote Strategic Programs Lead, Professional Services

GitLab Inc.; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock购买

Growth and Development Fund

Parental Leave

Job summary

GitLab is seeking a Professional Services Program Manager to lead complex, multi-workstream engagements for large strategic customers. You will translate transformation goals into actionable plans, guiding programs from planning through delivery with structure, visibility, and accountability across interconnected projects.

You will define and apply a delivery approach grounded in agile and project management best practices, communicating this across executive, technical, and delivery teams to

Qualifications

• Experience leading complex programs with multiple interdependent projects and stakeholders.
• Strong planning, forecasting, reporting, and delivering metrics to stakeholders.
• Ability to manage long-term budgets, schedules, risks, and dependencies.
• Proven ability to partner with Engagement Managers, Architects, and delivery teams.

Responsibilities

• Lead delivery of multi-workstream professional services engagements for large, strategic customers.
• Build relationships with customer stakeholders, including executives and delivery teams.
• Develop and apply a delivery methodology using agile and project management best practices.
• Create program roadmaps, milestones, and deliverables across connected projects.
• Manage stakeholder expectations and secure approvals on milestones and plans.
• Define program strategy, justification, benefits, scope, timelines, resources, and success criteria.
• Establish program structures like RACI charts, WBS, comms plans, and escalations.
• Collaborate with Engagement Managers and Regional Delivery Managers to scope and review delivery assumptions.

Skills

Program leadership

Agile methods

Stakeholder mgmt

Forecasting

Budget mgmt

Cross-functional

OKRs

Job description

GitLab is seeking a Professional Services Program Manager to lead complex, multi-workstream engagements for large strategic customers. You will translate transformation goals into actionable plans, guiding programs from planning through delivery with structure, visibility, and accountability across interconnected projects.

You will define and apply a delivery approach grounded in agile and project management best practices, communicating this across executive, technical, and delivery teams to