Senior Program Manager, Professional Services (Remote)

GitLab Inc.; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Flexible PTO

ERGs (Employee Resource Groups)

Equity compensation & ESPP

Growth and Development Fund

Parental leave

Job summary

GitLab is seeking a Professional Services Program Manager to lead complex, multi-workstream engagements for strategic customers. You will help turn transformation goals into clear execution plans by bringing structure, visibility, and accountability across interconnected projects, collaborating with customer stakeholders and GitLab teams.

In this role, you will define and apply a strong delivery methodology rooted in agile and project management best practices, communicate that approach clearly,

Qualifications

• Experience leading complex programs with multiple interdependent projects and stakeholders.
• Strong program planning, forecasting, reporting, and communication of delivery metrics.
• Ability to organize, monitor, and manage long-term budgets, schedules, risks, and dependencies.
• Proven ability to build collaborative relationships with customers and partner with Engagement Managers, Architects, and delivery teams.
• Working knowledge of agile and other project management approaches, with judgment to apply the right structure.
• Willingness to complete GitLab Project Management certification within 2 months of starting.

Responsibilities

• Lead delivery of multi-workstream professional services engagements for large and strategic customers.
• Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams.
• Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used throughout the program.
• Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects.
• Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans.
• Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria.
• Establish core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths.
• Work closely with Engagement Managers and Regional Delivery Managers to support program scoping, review delivery assumptions, and help improve project management processes through quarterly objectives and key results (OKRs).

Skills

Program management

Stakeholder management

Agile

Forecasting

Risk management

Job description

GitLab is seeking a Professional Services Program Manager to lead complex, multi-workstream engagements for strategic customers. You will help turn transformation goals into clear execution plans by bringing structure, visibility, and accountability across interconnected projects, collaborating with customer stakeholders and GitLab teams.

In this role, you will define and apply a strong delivery methodology rooted in agile and project management best practices, communicate that approach clearly,