Senior Professional Services PM, EMEA — London

gitlab; United States; Remote; USD 107,000 - 147,000; Full time

Job summary

GitLab is seeking a Senior Professional Services Project Manager for the London area. You will manage complex projects from initiation through delivery, coordinating with global customers and cross-functional teams to ensure on-time, on-budget results.

You will use your IT and software consulting project management experience, applying traditional and agile methods, while handling executive communications, escalations, and process improvements to raise delivery excellence.

Responsibilities

• Manage large-scale commercial projects and executive stakeholder meetings and communications.
• Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies.
• Drive improvements to Professional Services project management tools, processes, procedures, and templates.
• Summarize key customer projects monthly and provide a summary for quarterly business reviews.
• Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
• Manage customer escalations by coordinating with customers and GitLab stakeholders, including t

Job description

GitLab is seeking a Senior Professional Services Project Manager for the London area. You will manage complex projects from initiation through delivery, coordinating with global customers and cross-functional teams to ensure on-time, on-budget results.

You will use your IT and software consulting project management experience, applying traditional and agile methods, while handling executive communications, escalations, and process improvements to raise delivery excellence.