Senior Production Support & SRE Lead (Remote, USA)

Revecore; Franklin (TN); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k)

ERGs

Career growth

Work-life balance

Job summary

Revecore invites a Senior Production Support Engineer to lead the health and stability of a cloud-based enterprise app built with .NET (C#), SQL Server, and Angular, hosted in Azure and on-prem. You will mentor junior engineers and shape support operations with automation and observability.

You will own incident response, coordinate cross-team collaboration during outages, and drive improvements in deployment and monitoring while maintaining a strong DevOps culture.

Qualifications

• Bachelor's degree in computer science, computer engineering, or a related field; or equivalent practical experience.
• 5 years of experience in a production support, site reliability engineering (SRE), or DevOps role.
• Deep expertise in C# and .NET technologies; able to debug production code and logs effectively.
• Strong database experience including complex T-SQL queries, performance tuning, and SQL Server internals.
• Advanced experience with Azure services, particularly around app hosting, monitoring, logging, and databases.
• Demonstrated ability to lead incident response efforts and work under pressure.
• Strong scripting skills (e.g., PowerShell, Python, Bash) to automate tasks and build operational tools.
• Excellent communication and leadership skills; able to drive conversations with engineering and business stakeholders.
• Experience with Azure Application Insights, Log Analytics, or other observability platforms.
• Exposure to CI/CD pipelines using Azure DevOps, GitHub Actions, or similar.
• Knowledge of ITIL or SRE principles, and experience establishing support SLAs and metrics.
• Experience working in highly regulated or mission-critical environments.

Responsibilities

• Lead the investigation and resolution of complex and high-impact production incidents.
• Serve as the escalation point for production support engineers and coordinate cross-team collaboration during outages.
• Analyze system performance and identify areas of improvement in application reliability, scalability, and observability.
• Drive the development and implementation of monitoring, alerting, and self-healing capabilities for our systems.
• Build automation tools to streamline incident response, environment validation, and root cause analysis.
• Own post-incident reviews (PIRs), ensure timely documentation, and work with dev teams to address systemic issues.
• Provide mentorship and technical guidance to other production support and engineering team members.
• Collaborate with developers, QA, DevOps, and product managers to improve deployment and support processes.
• Participate in on-call rotations and improve incident response readiness and tooling.

Skills

C# & .NET

SRE / DevOps practices

Incident management

Automation scripting

Azure monitoring & observability

Strong communication

Education

Bachelor's degree in computer science/engineering or related field

Tools

Azure DevOps

GitHub Actions

PowerShell

Python

SQL Server

Job description

Revecore invites a Senior Production Support Engineer to lead the health and stability of a cloud-based enterprise app built with .NET (C#), SQL Server, and Angular, hosted in Azure and on-prem. You will mentor junior engineers and shape support operations with automation and observability.

You will own incident response, coordinate cross-team collaboration during outages, and drive improvements in deployment and monitoring while maintaining a strong DevOps culture.