Senior Cloud Production Support Lead - .NET/Azure

Revecore; Northern (KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Revecore seeks a Senior Production Support Engineer to lead incident response, automate monitoring, and improve reliability for our cloud-based .NET application hosted in Azure and on-prem. You will mentor peers, drive cross-team collaboration, and shape our DevOps culture through strong leadership and technical excellence.

The role emphasizes high-stakes problem solving, scalable observability, and proactive improvements, with a focus on uptime and customer outcomes in regulated environments.

Qualifications

• Bachelor's degree in computer science, computer engineering, or a related field or equivalent practical experience.
• 5+ years of experience in production support.
• Deep expertise in C# and .NET technologies; able to debug production code and logs effectively.
• Strong database experience including complex T-SQL queries, performance tuning, and SQL Server internals.
• Advanced experience with Azure services, particularly around app hosting, monitoring, logging, and databases.
• Demonstrated ability to lead incident response efforts and work under pressure.
• Strong scripting skills (PowerShell, Python, Bash) to automate tasks and build operational tools.
• Excellent communication and leadership skills; able to drive conversations with engineering and business stakeholders.
• Experience with Azure Application Insights, Log Analytics, or other observability platforms.
• Exposure to CI/CD pipelines using Azure DevOps, GitHub Actions, or similar.
• Knowledge of ITIL or SRE principles, and experience establishing support SLAs and metrics.
• Experience working in highly regulated or mission-critical environments.

Responsibilities

• Lead the investigation and resolution of complex and high-impact production incidents.
• Serve as the escalation point for production support engineers and coordinate cross-team collaboration during outages.
• Analyze system performance and identify areas of improvement in application reliability, scalability, and observability.
• Drive the development and implementation of monitoring, alerting, and self-healing capabilities for our systems.
• Build automation tools to streamline incident response, environment validation, and root cause analysis.
• Own post-incident reviews (PIRs), ensure timely documentation, and work with dev teams to address systemic issues.
• Provide mentorship and technical guidance to other production support and engineering team members.
• Collaborate with developers, QA, DevOps, and product managers to improve deployment and support processes.
• Participate in on-call rotations and improve incident response readiness and tooling.

Skills

C# and .NET

SQL Server

Azure

PowerShell

Python

Bash

GitHub Actions

Azure DevOps

Application Insights

Education

Bachelor's degree in computer science, computer engineering, or related field

Tools

Azure DevOps

GitHub Actions

PowerShell

Python

Job description

Revecore seeks a Senior Production Support Engineer to lead incident response, automate monitoring, and improve reliability for our cloud-based .NET application hosted in Azure and on-prem. You will mentor peers, drive cross-team collaboration, and shape our DevOps culture through strong leadership and technical excellence.

The role emphasizes high-stakes problem solving, scalable observability, and proactive improvements, with a focus on uptime and customer outcomes in regulated environments.