Senior Product Support Leader: PrismHR & Salesforce
Nextep
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Benefits offered by this job
Job summary
Nextep is seeking a Sr. Manager of Product Support to lead a team of technical experts responsible for ensuring seamless delivery, configuration, and support of our PrismHR, Salesforce, and time-tracking integrations.
The role focuses on strategic leadership, CRM workflows, and optimizing enterprise systems within our PEO ecosystem. You will mentor a high-performance team, align product support with business goals, and drive cross-functional collaboration with Product, Engineering, and Client
Qualifications
- 5+ years of PEO industry experience.
- Deep PrismHR platform experience required.
- Salesforce administration or support experience.
- Strong IT and integration design capabilities.
Responsibilities
- Lead and mentor a team of technical product support experts.
- Oversee operations of product support workflows.
- Champion PrismHR configuration and advanced support.
- Oversee Salesforce administration and optimization.
- Lead General Ledger integration mapping and support.
- Oversee Time & Attendance deployment and payroll sync.
- Collaborate with Product, Engineering, and Client Success.
Skills
Job description
Nextep is seeking a Sr. Manager of Product Support to lead a team of technical experts responsible for ensuring seamless delivery, configuration, and support of our PrismHR, Salesforce, and time-tracking integrations.
The role focuses on strategic leadership, CRM workflows, and optimizing enterprise systems within our PEO ecosystem. You will mentor a high-performance team, align product support with business goals, and drive cross-functional collaboration with Product, Engineering, and Client
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