Senior Product Owner, Digital CX & AI

Ryder System, Inc.; Florida; Remote; USD 120,000 - 160,000; Full time

Job summary

Ryder System, Inc. in Florida is seeking a Senior Product Owner for Customer Experience Products to lead strategy, development, and delivery of customer-facing digital products that simplify interactions with Ryder services and support organizations.

You will champion customer needs across a complex ecosystem, work with designers, technologists, and stakeholders to translate objectives into roadmaps, user stories, and measurable outcomes, and leverage AI-enabled capabilities and automation to

Qualifications

• Strong collaboration across designers, technologists, operations leaders, and business stakeholders.
• Experience translating business objectives into product roadmaps and measurable outcomes.
• Experience with omnichannel customer experiences and enterprise SaaS platforms.

Responsibilities

• Define and execute product strategies that improve customer experiences across Ryder's digital ecosystem.
• Lead product discovery, roadmap planning, prioritization, and delivery activities.
• Translate customer and business needs into product requirements and user stories.
• Collaborate with cross-functional teams including technology and delivery teams.
• Utilize customer feedback and analytics to prioritize investments and measure outcomes.

Job description

Ryder System, Inc. in Florida is seeking a Senior Product Owner for Customer Experience Products to lead strategy, development, and delivery of customer-facing digital products that simplify interactions with Ryder services and support organizations.

You will champion customer needs across a complex ecosystem, work with designers, technologists, and stakeholders to translate objectives into roadmaps, user stories, and measurable outcomes, and leverage AI-enabled capabilities and automation to