Senior AI-Driven Product Owner, Customer Experience

Ryder System, Inc.

Lorida (FL)

Remote

USD 120,000 - 170,000

Full time

8 days ago

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Benefits offered by this job

Health benefits

401(k) plan

Bonus potential

Paid time off

Job summary

Ryder System, Inc. seeks a Senior Product Owner for Customer Experience Products to lead strategy, development, and delivery of customer-facing digital products. You will improve self-service, automation, and AI-enabled capabilities across Ryder services and support networks to reduce friction and boost efficiency.

You will partner with designers, technologists, and business stakeholders to translate objectives into roadmaps and measurable outcomes in a fast‑paced, matrixed environment.

Qualifications

6+ years in product management, digital transformation, or related fields.
8+ years in logistics, operations, or solution development with ROI focus.
Experience with AI, omnichannel experiences, and enterprise SaaS platforms.

Responsibilities

Define and execute product strategies across digital customer experiences.
Lead product discovery, roadmaps, and delivery with cross-functional teams.
Leverage analytics and feedback to prioritize investments and measure outcomes.
Collaborate with business and technology teams to align with enterprise goals.

Skills

Product management

Digital transformation

Strategy development

Customer empathy

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree in Business Administration/Supply Chain/CS

Master's degree MBA/Supply Chain/CS

Tools

Salesforce

CRM systems

APIs / API integration

Workflow management systems

Job description

You will partner with designers, technologists, and business stakeholders to translate objectives into roadmaps and measurable outcomes in a fast‑paced, matrixed environment.

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