Senior Agile Product Owner Remote

Ryder System, Inc.; Tallahassee (FL); Remote; USD 110,000 - 165,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. is seeking a Senior Product Owner for Customer Experience Products to drive strategy, delivery, and optimization of customer-facing digital solutions.

You will lead cross-functional teams to shape roadmaps, define user stories, and measure outcomes across self-service, AI-enabled features, and omnichannel engagement. The role emphasizes collaboration with design, technology, and business stakeholders to improve customer satisfaction, adoption, and operational efficiency in a

Qualifications

• Bachelor's degree or higher in business, CS, or related field.
• MBA or equivalent preferred.
• 6+ years in product management, digital transformation, or solution design.
• Experience managing customer-facing digital products with self-service and engagement features.

Responsibilities

• Define and execute product strategies across Ryder's digital ecosystem.
• Lead discovery, roadmaps, prioritization, and delivery with cross-functional teams.
• Translate customer needs into requirements, user stories, and measurable outcomes.
• Leverage analytics and KPIs to drive continuous improvement.
• Collaborate with operations, technology, and commercial teams to align with enterprise goals.

Skills

Product strategy

Cross-functional leadership

Digital transformation

Customer experience

Education

Bachelor's degree in Business Administration or related

Master's degree MBA or equivalent

Tools

CRM systems

Enterprise SaaS platforms

API integrations

Workflow management

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

The Senior Product Owner, Customer Experience Products, will help lead the strategy, development, and delivery of customer-facing digital products that simplify how customers interact with Ryder services and support organizations. This role is responsible for improving the customer experience through digital self-service, intelligent automation, AI-enabled capabilities, and connected workflows that reduce friction and increase operational efficiency.

They will champion both customer and business needs across a complex ecosystem of applications, platforms, and operational processes. Working closely with designers, technologists, operations leaders, and business stakeholders, this role will help define and execute product strategies that improve customer satisfaction, drive digital adoption, and streamline interactions between customers and Ryder teams.

The ideal candidate combines strategic thinking with hands‑on product execution and is passionate about leveraging emerging technologies to create modern, scalable customer experiences. This role will translate business objectives, customer needs, and operational challenges into product roadmaps, user stories, and measurable outcomes.

Success in this position requires strong collaboration, customer empathy, analytical thinking, and the ability to lead cross‑functional initiatives in a fast‑paced, matrixed environment.

Customer Service Product Strategy:

Define and execute product strategies that improve customer experiences across Ryder's digital ecosystem, including self-service capabilities, customer communications, workflow automation, and operational engagement experiences.

Customer Experience Innovation: Identify opportunities to simplify how customers access information, receive support, complete transactions, and engage with Ryder through digital products. Drive solutions that reduce customer effort while improving transparency and satisfaction.

Partner with business and technology teams to identify opportunities to leverage automation, artificial intelligence, conversational experiences, predictive insights, and intelligent workflows to improve customer outcomes and operational efficiency.

Omnichannel Customer Engagement: Support the design and delivery of seamless experiences across digital channels including web, mobile, messaging, communications platforms, and future customer engagement technologies, ensuring a consistent and connected customer journey.

Product Delivery & Execution: Lead product discovery, roadmap planning, prioritization, and delivery activities. Translate customer and business needs into product requirements, user stories, and measurable outcomes while partnering closely with technology and delivery teams.

Data-Driven Decision Making: Leverage customer feedback, journey analytics, operational metrics, and product performance data to identify opportunities, prioritize investments, validate outcomes, and continuously improve the experience.

Enterprise Collaboration: Collaborate with business operations, customer experience, technology, data, and commercial teams to align product strategies with enterprise objectives and ensure successful adoption and implementation of product capabilities.

Bachelor's degree Business Administration, Supply Chain, Computer Science or equivalent.

Master's degree MBA, Supply Chain, Computer Science or equivalent preferred.

Six (6) years or more experience in product management, digital transformation, solution design, business planning, strategy development, competitive analysis and financial analysis.

Eight (8) years or more experience in logistics, operations, engineering, agile development or solution development. Demonstrated experience in new product development preferred. experience with, or ability to understand, commercial implications of solutions proposed, potential areas of risk and methods to limit liability. experienced in financial business case analysis to help support targeted return on investment.

Experience managing customer-facing digital products focused on self-service, customer engagement, workflow automation, or operational efficiency.

• Experience with Artificial Intelligence (AI), Generative AI, conversational experiences, virtual assistants, or intelligent automation solutions.
• Experience designing and delivering omnichannel customer experiences across web, mobile, messaging, notifications, and communication platforms.
• Experience working with enterprise SaaS platforms, CRM systems, customer engagement platforms, or workflow management solutions.
• Experience defining and managing integrations between customer-facing applications and enterprise systems through APIs, middleware, event-driven architectures, or cloud-based integration platforms.
• Experience partnering with teams supporting platforms such as Salesforce, service management systems, customer engagement platforms, and enterprise operational applications.
• Strong understanding of customer journey mapping, service design, experience measurement, and digital adoption strategies.
• Experience defining product success metrics and measuring business outcomes through customer, operational, and financial KPIs.

Knowledge of digital customer experience, customer engagement platforms, SaaS solutions, workflow automation, artificial intelligence, enterprise integrations, and customer service technologies; Knowledge of fleet management or transportation logistics industries; TRAVEL

Product Development

Our Culture & Commitment

:

market data/ranges; internal equity; The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. For all Full-time positions only

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

and/or badging or background requirements of the customer to which you are assigned.

com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through

Job Seekers can review the Job Applicant Privacy Policy by clicking here.