Senior Product Owner - AI-Driven Customer Experience

Ryder System, Inc.; Tallahassee (FL); On-site; USD 110,000 - 145,000; Full time

Job summary

Ryder System, Inc. is seeking a Senior Product Owner for Customer Experience Products to lead strategy, development, and delivery of customer-facing digital products. The role focuses on self-service, automation, AI-enabled capabilities, and connected workflows to improve satisfaction and efficiency.

You will translate business objectives into roadmaps and measurable outcomes while collaborating with cross-functional teams in a fast-paced environment.

Qualifications

• Six+ years in product management, digital transformation, or solution design.
• Experience with customer-facing digital products and omnichannel experiences.
• Strong knowledge of AI, automation, and analytics to measure outcomes.

Responsibilities

• Define and execute product strategies across Ryder's digital ecosystem.
• Lead discovery, roadmap planning, prioritization, and delivery.
• Translate customer needs into product requirements and user stories.
• Collaborate with design, technology, and operations teams for execution.
• Use analytics to guide investments and validate outcomes.

Skills

Customer-facing digital products

AI & automation

Omnichannel experience

APIs & integrations

Salesforce integration

Journey mapping

KPIs & metrics

Education

Bachelor's degree in Business Administration, Supply Chain, or Computer Science

Master's degree (MBA) preferred

Tools

APIs

CRM systems

Enterprise SaaS platforms

Job description

Ryder System, Inc. is seeking a Senior Product Owner for Customer Experience Products to lead strategy, development, and delivery of customer-facing digital products. The role focuses on self-service, automation, AI-enabled capabilities, and connected workflows to improve satisfaction and efficiency.

You will translate business objectives into roadmaps and measurable outcomes while collaborating with cross-functional teams in a fast-paced environment.