Senior Product Owner, Customer Experience & Digital

Ryder System, Inc.; Tallahassee (FL); Remote; USD 110,000 - 165,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. is seeking a Senior Product Owner for Customer Experience Products to drive strategy, delivery, and optimization of customer-facing digital solutions.

You will lead cross-functional teams to shape roadmaps, define user stories, and measure outcomes across self-service, AI-enabled features, and omnichannel engagement. The role emphasizes collaboration with design, technology, and business stakeholders to improve customer satisfaction, adoption, and operational efficiency in a

Qualifications

• Bachelor's degree or higher in business, CS, or related field.
• MBA or equivalent preferred.
• 6+ years in product management, digital transformation, or solution design.
• Experience managing customer-facing digital products with self-service and engagement features.

Responsibilities

• Define and execute product strategies across Ryder's digital ecosystem.
• Lead discovery, roadmaps, prioritization, and delivery with cross-functional teams.
• Translate customer needs into requirements, user stories, and measurable outcomes.
• Leverage analytics and KPIs to drive continuous improvement.
• Collaborate with operations, technology, and commercial teams to align with enterprise goals.

Skills

Product strategy

Cross-functional leadership

Digital transformation

Customer experience

Education

Bachelor's degree in Business Administration or related

Master's degree MBA or equivalent

Tools

CRM systems

Enterprise SaaS platforms

API integrations

Workflow management

Job description

Ryder System, Inc. is seeking a Senior Product Owner for Customer Experience Products to drive strategy, delivery, and optimization of customer-facing digital solutions.

You will lead cross-functional teams to shape roadmaps, define user stories, and measure outcomes across self-service, AI-enabled features, and omnichannel engagement. The role emphasizes collaboration with design, technology, and business stakeholders to improve customer satisfaction, adoption, and operational efficiency in a