Senior Agile Product Owner Remote

Ryder System, Inc.; Florida; Remote; USD 120,000 - 160,000; Full time

Job summary

Ryder System, Inc. in Florida is seeking a Senior Product Owner for Customer Experience Products to lead strategy, development, and delivery of customer-facing digital products that simplify interactions with Ryder services and support organizations.

You will champion customer needs across a complex ecosystem, work with designers, technologists, and stakeholders to translate objectives into roadmaps, user stories, and measurable outcomes, and leverage AI-enabled capabilities and automation to

Qualifications

• Strong collaboration across designers, technologists, operations leaders, and business stakeholders.
• Experience translating business objectives into product roadmaps and measurable outcomes.
• Experience with omnichannel customer experiences and enterprise SaaS platforms.

Responsibilities

• Define and execute product strategies that improve customer experiences across Ryder's digital ecosystem.
• Lead product discovery, roadmap planning, prioritization, and delivery activities.
• Translate customer and business needs into product requirements and user stories.
• Collaborate with cross-functional teams including technology and delivery teams.
• Utilize customer feedback and analytics to prioritize investments and measure outcomes.

Job description

The Senior Product Owner, Customer Experience Products, will help lead the strategy, development, and delivery of customer-facing digital products that simplify how customers interact with Ryder services and support organizations. This role is responsible for improving the customer experience through digital self-service, intelligent automation, AI-enabled capabilities, and connected workflows that reduce friction and increase operational efficiency.

They will champion both customer and business needs across a complex ecosystem of applications, platforms, and operational processes. Working closely with designers, technologists, operations leaders, and business stakeholders, this role will help define and execute product strategies that improve customer satisfaction, drive digital adoption, and streamline interactions between customers and Ryder teams.

The ideal candidate combines strategic thinking with hands-on product execution and is passionate about leveraging emerging technologies to create modern, scalable customer experiences. This role will translate business objectives, customer needs, and operational challenges into product roadmaps, user stories, and measurable outcomes.

Success in this position requires strong collaboration, customer empathy, analytical thinking, and the ability to lead cross-functional initiatives in a fast-paced, matrixed environment.

Customer Service Product Strategy:

Define and execute product strategies that improve customer experiences across Ryder's digital ecosystem, including self-service capabilities, customer communications, workflow automation, and operational engagement experiences.

• Customer Experience Innovation: Identify opportunities to simplify how customers access information, receive support, complete transactions, and engage with Ryder through digital products. Drive solutions that reduce customer effort while improving transparency and satisfaction.
• Partner with business and technology teams to identify opportunities to leverage automation, artificial intelligence, conversational experiences, predictive insights, and intelligent workflows to improve customer outcomes and operational efficiency.
• Omnichannel Customer Engagement: Support the design and delivery of seamless experiences across digital channels including web, mobile, messaging, communications platforms, and future customer engagement technologies, ensuring a consistent and connected customer journey.
• Product Delivery & Execution: Lead product discovery, roadmap planning, prioritization, and delivery activities. Translate customer and business needs into product requirements, user stories, and measurable outcomes while partnering closely with technology and delivery teams.
• Data-Driven Decision Making: Leverage customer feedback, journey analytics, operational metrics, and product performance data to identify opportunities, prioritize investments, validate outcomes, and continuously improve the experience.
• Enterprise Collaboration: Collaborate with business operations, customer experience, technology, data, and commercial teams to align product strategies with enterprise objectives and ensure successful adoption and implementation of product capabilities.

Knowledge of digital customer experience, customer engagement platforms, SaaS solutions, workflow automation, artificial intelligence, enterprise integrations, and customer service technologies; Knowledge of fleet management or transportation logistics industries; TRAVEL

Product Development Our Culture & Commitment :

market data/ranges; internal equity; The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Experience with Artificial Intelligence (AI), Generative AI, conversational experiences, virtual assistants, or intelligent automation solutions.

• Experience designing and delivering omnichannel customer experiences across web, mobile, messaging, notifications, and communication platforms.
• Experience working with enterprise SaaS platforms, CRM systems, customer engagement platforms, or workflow management solutions.
• Experience defining and managing integrations between customer-facing applications and enterprise systems through APIs, middleware, event‑driven architectures, or cloud‑based integration platforms.
• Experience partnering with teams supporting platforms such as Salesforce, service management systems, customer engagement platforms, and enterprise operational applications.
• Strong understanding of customer journey mapping, service design, experience measurement, and digital adoption strategies.
• Experience defining product success metrics and measuring business outcomes through customer, operational, and financial KPIs.

and/or badging or background requirements of the customer to which you are assigned.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.