Senior Product Manager, Real-Time Analytics & AI Insights

Zoom; Santa Fe (NM); Hybrid; USD 124,000 - 271,000; Full time

Job summary

Zoom's CX Product team seeks a Senior Product Manager for Analytics and Insights to shape real-time and historical dashboards, reporting, and AI-driven insights across millions of customer interactions. You will partner with engineering, data science, and design to deliver enterprise-grade analytics that are reliable and customizable.

You will own the roadmap, drive end-to-end delivery, and translate data into trusted operational intelligence for contact center leaders and agents in a

Qualifications

• 10+ years of product management with data platforms or analytics in B2B SaaS.
• Bachelor's degree in CS/Engineering/Data Science; agile experience.
• Deep real-time/historical analytics, reporting, data modeling; SQL.
• Understanding of telecommunications or contact center domains and metrics.
• Experience using AI tools for research synthesis, spec drafting, and data analysis.
• Strong collaboration and communication across engineering, data science, design, and leadership.

Responsibilities

• Define and execute analytics product roadmap for contact center analytics.
• Lead end-to-end development with engineering, design, and product marketing; define success metrics.
• Shape data model, reporting architecture, and tech decisions for performance and reliability.
• Drive market, competitive, and user research to identify trends and needs.
• Collaborate to surface BI from contact center data across channels.
• Maintain a cohesive vision for real-time and historical analytics and AI insights.
• Build relationships with leadership to influence priorities and deliver measurable value.

Skills

Product management

Analytics experience

SQL

Data modeling

AI tools

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in CS/Engineering/Data Science

Tools

Figma

Productboard

Jira

Job description

Zoom's CX Product team seeks a Senior Product Manager for Analytics and Insights to shape real-time and historical dashboards, reporting, and AI-driven insights across millions of customer interactions. You will partner with engineering, data science, and design to deliver enterprise-grade analytics that are reliable and customizable.

You will own the roadmap, drive end-to-end delivery, and translate data into trusted operational intelligence for contact center leaders and agents in a