Senior Product Manager - Real-Time Analytics & AI Insights

Zoom; Jackson (MS); Ibrido; USD 124.000 - 271.000; Tempo pieno

Descrizione del lavoro

Zoom is seeking a Senior Product Manager for Analytics and Insights on the Zoom Contact Center team. You will shape how contact center leaders, supervisors, and agents understand and act on performance data across millions of customer interactions.

Define the roadmap for real-time and historical analytics, custom reporting, and AI-driven insights. You will partner with engineering, data science, and design to build enterprise-grade analytics capabilities that are reliable, customizable, and

Competenze

• 10+ years of product management experience owning data platforms, analytics products, or event-driven systems in B2B SaaS.
• Bachelor's degree in Computer Science, Engineering, Data Science, or a related field; experience in agile environments.
• Hands-on comfort with SQL, data modeling, reporting, and technical architecture tradeoffs.

Mansioni

• Define and execute the product strategy and roadmap for contact center analytics and dashboards.
• Lead end-to-end product development from discovery through post-launch with cross-functional teams.
• Shape data model, reporting architecture, and tech decisions for performance and reliability.
• Drive market, competitive, and user research to identify trends and opportunities.
• Collaborate with cross-functional teams to surface BI from contact center data across channels.
• Maintain a cohesive vision for real-time and historical analytics and AI-driven insights.
• Build relationships with engineering, data science, design, and exec leadership to drive value.

Conoscenze

Data platforms

Analytics products

Event-driven systems

SQL

AI tools for research

Cross-functional collaboration

Roadmap leadership

Formazione

Bachelor's degree in Computer Science, Engineering, Data Science, or related field

Strumenti

SQL

Figma

Productboard

Jira

Descrizione del lavoro

Zoom is seeking a Senior Product Manager for Analytics and Insights on the Zoom Contact Center team. You will shape how contact center leaders, supervisors, and agents understand and act on performance data across millions of customer interactions.

Define the roadmap for real-time and historical analytics, custom reporting, and AI-driven insights. You will partner with engineering, data science, and design to build enterprise-grade analytics capabilities that are reliable, customizable, and