Senior Product Manager - Real-Time Analytics & AI Insights

Zoom; Denver (CO); Hybrid; USD 124,000 - 271,000; Full time

Benefits offered by this job

Benefits program

Hybrid/Remote work options

Job summary

Zoom is seeking a Senior Product Manager for Analytics and Insights within the Zoom Contact Center team. You will define the roadmap for real-time and historical analytics, custom reporting, and AI-driven insights, shaping how operators understand performance data across millions of customer interactions.

You will partner with engineering, data science, and design to build enterprise-grade analytics capabilities that are reliable, customizable, and valuable for customers’ operations, influencing

Qualifications

• 10+ years of product management in B2B SaaS with analytics focus.
• Strong background in real-time and historical analytics, reporting, and data modeling.
• Hands-on with SQL and technical architecture tradeoffs.

Responsibilities

• Define and execute the product strategy and roadmap for contact center analytics.
• Lead end-to-end product development from discovery through post-launch.
• Collaborate with engineering and data science to shape data model and reporting architecture.
• Drive market and user research to identify trends and customer needs.
• Surface BI from interaction data across voice, messaging, email, and work item channels.
• Maintain a cohesive vision for real-time and historical analytics and AI-driven insights.
• Build relationships with leadership to influence priorities and deliver measurable value.

Skills

Product management

Data platforms

Real-time analytics

SQL

AI tools for research

Education

Bachelor's degree in Computer Science/Engineering/Data Science

Tools

Figma

Productboard

Jira

Job description

Zoom is seeking a Senior Product Manager for Analytics and Insights within the Zoom Contact Center team. You will define the roadmap for real-time and historical analytics, custom reporting, and AI-driven insights, shaping how operators understand performance data across millions of customer interactions.

You will partner with engineering, data science, and design to build enterprise-grade analytics capabilities that are reliable, customizable, and valuable for customers’ operations, influencing