Senior Product Manager, Analytics & AI Insights (Remote)

Zoom; Atlanta (GA); Hybrid; USD 124,000 - 271,000; Full time

Benefits offered by this job

Hybrid or remote work

Benefits program

Career growth opportunities

Job summary

Zoom is seeking a Senior Product Manager for Analytics and Insights within the Zoom Contact Center team. You will define the roadmap for real-time and historical analytics, custom reporting, and AI-driven insights across millions of customer interactions.

You will partner with engineering, data science, and design to build enterprise-grade analytics capabilities that are reliable, customizable, and valuable for operations.

Qualifications

• 10+ years of product management experience with ownership of data platforms, analytics products, or event-driven systems in B2B SaaS.
• Experience from discovery and strategy through launch and post-launch adoption.
• Strong understanding of real-time and historical analytics, reporting, and data modeling.

Responsibilities

• Define and execute the product strategy and roadmap for contact center analytics, aligning with goals and stakeholders.
• Lead end-to-end product development from discovery through post-launch, with cross-functional teams.
• Partner with engineering and data science to shape data models and reporting architecture for performance and reliability.
• Drive market, competitive, and user research to identify trends and opportunities in analytics and AI insights.
• Collaborate with cross-functional teams to surface business intelligence from contact center data across channels.
• Create and maintain a cohesive vision for real-time and historical analytics, dashboards, and AI-driven insights.
• Build relationships with engineering, data science, design, and executives to prioritize and deliver business value.

Skills

Product management

Analytics

Data platforms

Event-driven systems

SQL

Data modeling

AI tools

Cross-functional collaboration

Stakeholder management

Communication

Education

Bachelor's degree in Computer Science, Engineering, or Data Science

Tools

Figma

Productboard

Jira

AI/ML tools

Job description

Zoom is seeking a Senior Product Manager for Analytics and Insights within the Zoom Contact Center team. You will define the roadmap for real-time and historical analytics, custom reporting, and AI-driven insights across millions of customer interactions.

You will partner with engineering, data science, and design to build enterprise-grade analytics capabilities that are reliable, customizable, and valuable for operations.