Senior Product Manager, Analytics & AI Insights (Remote)

Zoom; Madison (WI); Hybrid; USD 124,000 - 271,000; Full time

Job summary

Zoom is seeking a Senior Product Manager for Analytics and Insights on the Zoom Contact Center team. You will define the roadmap for real-time and historical analytics, custom reporting, and AI-driven insights across millions of interactions.

You will partner with engineering, data science, and design to build enterprise-grade analytics capabilities that turn complex data into trusted operational intelligence for contact center leaders, supervisors, and agents.

Qualifications

• 10+ years of product management experience owning data platforms, analytics products, or event-driven systems in B2B SaaS.
• Bachelor's degree in Computer Science, Engineering, Data Science, or a related field; agile product environments.
• Deep expertise in real-time and historical analytics, reporting, and data modeling.

Responsibilities

• Define and execute the product strategy and roadmap for contact center analytics.
• Lead end-to-end product development from discovery through post-launch.
• Partner with engineering and data science to shape the data model, reporting architecture, and technology decisions.
• Drive market, competitive, and user research to identify trends and needs in contact center analytics.
• Collaborate with cross-functional feature teams to surface business intelligence from contact center data across channels.
• Create and maintain a cohesive vision for real-time and historical analytics, dashboards, and AI-driven insights.
• Build relationships with engineering, data science, design, and executive leadership to influence priorities.

Skills

Product management

Stakeholder management

Cross-functional collaboration

SQL

Data modeling

AI tools

Research synthesis

Education

Bachelor's degree in CS/Engineering/Data Science

Tools

Figma

Productboard

Jira

Job description

Zoom is seeking a Senior Product Manager for Analytics and Insights on the Zoom Contact Center team. You will define the roadmap for real-time and historical analytics, custom reporting, and AI-driven insights across millions of interactions.

You will partner with engineering, data science, and design to build enterprise-grade analytics capabilities that turn complex data into trusted operational intelligence for contact center leaders, supervisors, and agents.