Senior Product Manager, Analytics & AI Insights (Remote)

Zoom; Trenton (NJ); Hybrid; USD 124,000 - 271,000; Full time

Job summary

Zoom is seeking a Senior Product Manager for Analytics and Insights on the Zoom Contact Center team. You will define the roadmap for real-time and historical analytics, reporting, and AI-driven insights, shaping how leaders and agents understand performance across millions of interactions.

You will collaborate with engineering, data science, and design to build enterprise-grade analytics that are reliable, customizable, and valuable for customers’ operations.

Qualifications

• 10+ years of product management experience with ownership of data platforms, analytics products, or event-driven systems in B2B SaaS, including end-to-end ownership from discovery to post-launch adoption.
• Bachelor's degree in Computer Science, Engineering, Data Science, or related field; experience in agile product environments.
• Deep expertise in real-time and historical analytics, reporting, and data modeling; comfortable with SQL and technical architecture tradeoffs.

Responsibilities

• Define and execute the product strategy and roadmap for contact center analytics across Zoom Contact Center.
• Lead end-to-end product development from discovery through post-launch adoption with cross-functional teams.
• Partner with engineering and data science to shape data models and reporting architecture for performance and reliability.
• Drive market, competitive, and user research to identify trends and needs in contact center analytics.
• Collaborate with cross-functional teams to surface BI from contact center data across channels.
• Create a cohesive vision for real-time and historical analytics, dashboards, and AI-driven insights.
• Build relationships with engineering, data science, design, and leadership to align priorities.

Skills

Product management

Data analytics

Real-time analytics

SQL

Agile

Stakeholder management

Communication

AI tools familiarity

Education

Bachelor's degree (CS/Eng/Data Science)

Tools

Figma

Productboard

Jira

Job description

Zoom is seeking a Senior Product Manager for Analytics and Insights on the Zoom Contact Center team. You will define the roadmap for real-time and historical analytics, reporting, and AI-driven insights, shaping how leaders and agents understand performance across millions of interactions.

You will collaborate with engineering, data science, and design to build enterprise-grade analytics that are reliable, customizable, and valuable for customers’ operations.