Senior Analytics Product Lead - Real-Time Insights (Remote)

Zoom; Frankfort (KY); Ibrido; USD 124.000 - 271.000; Tempo pieno

Descrizione del lavoro

Zoom is seeking a Senior Product Manager for Analytics and Insights on the Zoom Contact Center team. You will shape how contact center leaders, supervisors, and agents understand performance data across millions of customer interactions, defining the roadmap for real-time and historical analytics, custom reporting, and AI-driven insights.

You will partner with engineering, data science, and design to build enterprise-grade analytics that are reliable, customizable, and valuable for customers’

Competenze

• 10+ years of product management with ownership of data platforms, analytics products, or event-driven systems.
• Bachelor's degree in CS/Engineering, Data Science, or related field with agile experience.
• Deep expertise in real-time and historical analytics, reporting, and data modeling.
• Experience with AI tools for research synthesis, spec drafting, and data analysis.
• Familiarity with contact center domains, metrics, and operational workflows.

Mansioni

• Define and execute the product strategy and roadmap for contact center analytics.
• Lead end-to-end product development from discovery through post-launch.
• Partner with engineering and data science to shape data model and reporting architecture.
• Drive market, competitive, and user research to identify trends and opportunities.
• Collaborate with cross-functional teams to surface BI from contact center data across channels.
• Create and maintain a cohesive vision for real-time and historical analytics and AI-driven insights.
• Build relationships with engineering, data science, design, and leadership to influence priorities.

Conoscenze

Product management

Analytics platforms

SQL

Cross-functional leadership

AI tools

Data modeling

Stakeholder management

Formazione

Bachelor's in CS/Engineering/Data Science

Strumenti

Figma

Productboard

Jira

Descrizione del lavoro

Zoom is seeking a Senior Product Manager for Analytics and Insights on the Zoom Contact Center team. You will shape how contact center leaders, supervisors, and agents understand performance data across millions of customer interactions, defining the roadmap for real-time and historical analytics, custom reporting, and AI-driven insights.

You will partner with engineering, data science, and design to build enterprise-grade analytics that are reliable, customizable, and valuable for customers’