Remote Senior Product Manager - Real-Time Analytics

Zoom; Lansing (MI); Hybrid; USD 124,000 - 271,000; Full time

Job summary

Zoom is seeking a Senior Product Manager for Analytics and Insights within the Zoom Contact Center team. You will shape how contact center leaders and agents understand performance data across millions of interactions, defining roadmaps for real-time and historical analytics, reporting, and AI-driven insights.

You will collaborate with engineering, data science, and design to deliver enterprise-grade analytics that are reliable, customizable, and valuable to customers.

Qualifications

• 10+ years of product management experience with ownership of data platforms, analytics products, or event-driven systems in B2B SaaS.
• Bachelor's degree in Computer Science, Engineering, Data Science, or a related field with experience in agile product environments.
• Deep expertise in real-time and historical analytics, reporting, and data modeling; comfortable with SQL and data architectures.
• Strong understanding of contact center domains, including interaction lifecycles and performance metrics.
• Ability to use quantitative and qualitative data to drive strategy, prioritization, and decision-making; experience with AI tools for analysis.

Responsibilities

• Define and execute the product strategy and roadmap for contact center analytics, aligning with company goals and stakeholder expectations.
• Lead end-to-end product development from discovery through post-launch with cross-functional teams.
• Partner with engineering and data science to shape data models and reporting architecture for performance and scalability.
• Conduct market, competitive, and user research to identify trends and opportunities in analytics and intelligence.
• Collaborate across teams to surface business intelligence from contact center data across channels.
• Maintain a cohesive vision for real-time and historical analytics, dashboards, and AI-driven insights.
• Build relationships with leadership to influence priorities and ensure measurable business value.

Skills

Product management

Data analytics

SQL

Stakeholder management

Agile development

Communication

Cross-functional leadership

AI tools

Education

Bachelor's degree in Computer Science, Engineering, Data Science or related field

Tools

Figma

Productboard

Jira

Job description

Zoom is seeking a Senior Product Manager for Analytics and Insights within the Zoom Contact Center team. You will shape how contact center leaders and agents understand performance data across millions of interactions, defining roadmaps for real-time and historical analytics, reporting, and AI-driven insights.

You will collaborate with engineering, data science, and design to deliver enterprise-grade analytics that are reliable, customizable, and valuable to customers.