Senior PM, Real-Time Analytics & AI Insights

Zoom; City of Albany (NY); Hybrid; USD 124,000 - 271,000; Full time

Benefits offered by this job

Hybrid work model

Employee benefits

Job summary

Zoom is seeking a Senior Product Manager for Analytics and Insights on the Zoom Contact Center team. You will shape the roadmap for real-time and historical analytics, custom reporting, and AI-driven insights, partnering with engineering, data science, and design to deliver enterprise-grade analytics capabilities.

You will drive strategy, manage stakeholder expectations, and lead end-to-end product development, influencing priorities across internal and external audiences while delivering

Qualifications

• 10+ years of product management ownership in B2B SaaS
• Experience with data platforms, analytics products, or event-driven systems
• Experience turning data into actionable insights and storytelling

Responsibilities

• Define and execute the product strategy and roadmap for contact center analytics
• Lead end-to-end product development from discovery through post-launch
• Partner with engineering and data science to shape data model and reporting architecture
• Drive market and user research to identify trends and opportunities
• Collaborate with cross-functional teams to surface business intelligence
• Create and maintain a vision for real-time and historical analytics and AI-driven insights
• Build relationships with engineering, data science, design, and leadership to influence priorities

Skills

Product management

Data analytics

SQL

AI tools

Stakeholder influence

Communication

Cross-functional collaboration

Research & strategy

Design tools familiarity

Leadership

Education

Bachelor's degree in Computer Science / Engineering / Data Science

Tools

Figma

Productboard

Jira

SQL

Job description

Zoom is seeking a Senior Product Manager for Analytics and Insights on the Zoom Contact Center team. You will shape the roadmap for real-time and historical analytics, custom reporting, and AI-driven insights, partnering with engineering, data science, and design to deliver enterprise-grade analytics capabilities.

You will drive strategy, manage stakeholder expectations, and lead end-to-end product development, influencing priorities across internal and external audiences while delivering