Senior Product Manager, Patient CRM — Remote

Veeva Systems, Inc.; Boston (MA); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision

Flexible PTO

Retirement programs

1% charitable giving

Job summary

Veeva Systems, Inc. is seeking a Senior Product Manager for Patient CRM to lead the patient-centric vision within our Vault CRM ecosystem.

Collaborate with the Vault CRM PM team to evolve the core platform for high-security patient services, including enrollment and engagement workflows. You will translate complex patient journeys into technical specifications, work with UX, engineering, QA, and services to drive global release and adoption, and contribute to a fast-paced, remote-friendly

Qualifications

• 5+ years in HealthTech Patient Services or related PM roles.
• 3+ years in software product management launching enterprise SaaS.
• Ability to influence roadmaps across a matrixed organization.
• Strong analytical mindset with data-driven problem solving.
• Experience writing detailed requirements and leading agile teams.
• Translate clinical and reimbursement concepts into technical specs.

Responsibilities

• Own the Patient CRM roadmap for recruitment, enrollment, and engagement.
• Partner with Vault CRM teams to integrate patient requirements into the core platform.
• Represent the product team at patient services events and gather market intelligence.
• Translate patient journeys into technical specs including reimbursement workflows.
• Collaborate with AI teams to build agents for better patient interactions.
• Guide features from concept to global release and adoption.

Skills

Product Management

HIPAA compliance

Data analysis

Agile execution

Cross-functional collaboration

Job description

Veeva Systems, Inc. is seeking a Senior Product Manager for Patient CRM to lead the patient-centric vision within our Vault CRM ecosystem.

Collaborate with the Vault CRM PM team to evolve the core platform for high-security patient services, including enrollment and engagement workflows. You will translate complex patient journeys into technical specifications, work with UX, engineering, QA, and services to drive global release and adoption, and contribute to a fast-paced, remote-friendly