Senior Product Manager, Customer Experience & Conversion

The RealReal, Inc.; Phoenix (AZ); On-site; USD 170,000 - 189,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

9 Paid Company Holidays

Flexible Time Off (With Manager Approv

Job summary

The RealReal, Inc. is seeking a Senior Product Manager, Customer Experience to define product strategy and deliver experiences that make shopping easier, more intuitive, and more rewarding for our customers across web and mobile.

You will collaborate with Engineering, Design, Marketing, Merchandising, AI, Analytics and other teams to build roadmaps, run experiments, and translate customer insights into high-impact features that improve engagement, conversion, and lifetime value.

Qualifications

• 5+ years of product management experience in e-commerce or digital consumer products.
• Experience owning products from strategy to execution with measurable customer and business outcomes.
• Ability to balance customer needs, business priorities, and technical considerations.
• Strong analytical and problem-solving skills using data, customer insights, and experimentation to inform product decisions.
• Demonstrated ability to lead cross-functional teams and influence partners across Engineering, Design, Marketing, Merchandising, AI, Analytics, and other stakeholders.

Responsibilities

• Partner cross-functionally with Engineering, UX, Merchandising and Marketing teams to ship high-impact features that move the needle on meaningful KPIs.
• Define and execute a two-year product strategy for Customer bottom-of-funnel product domains rooted in deep retail and e-commerce expertise.
• Drive High-Velocity Experimentation: Run continuous A/B testing and experimentation cycles to optimize the end-to-end buying flow and validate new post-purchase capabilities.
• Conduct rigorous data analysis, usability testing, and customer research to identify friction points and validate core purchasing hypotheses.
• Lead the design and implementation of seamless, transparent post-discovery flows to reduce drop-off, increase trust, and boost customer lifetime value.
• Lead agile sprint cycles that deliver immediate user experience improvements while maintaining a dependable, scalable transactional foundation.
• Clearly communicate product vision, roadmap priority, and conversion insights to executive leadership and key cross-functional partners.

Skills

Product management

E-commerce

Cross-functional leadership

Analytical skills

Data-driven decision making

Tools

AI tools

Job description

The RealReal, Inc. is seeking a Senior Product Manager, Customer Experience to define product strategy and deliver experiences that make shopping easier, more intuitive, and more rewarding for our customers across web and mobile.

You will collaborate with Engineering, Design, Marketing, Merchandising, AI, Analytics and other teams to build roadmaps, run experiments, and translate customer insights into high-impact features that improve engagement, conversion, and lifetime value.